Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 180 matches

by wacom4
Mon 31. Jul 2017, 07:19
Forum: Pen Tablets
Topic: Wacom tablet pen problem
Replies: 1
Views: 2930

Re: Wacom tablet pen problem

[moved to "Pen tablet"]

This is a setting in the driver - open the driver, go to the "Mapping" tab and select which space your tablet should cover.
by wacom4
Mon 31. Jul 2017, 07:13
Forum: Pen Computers
Topic: Alternate charger for MSP
Replies: 15
Views: 25521

Re: Alternate charger for MSP

Original power supply for MSP is available in the eStore: https://eu-store.wacom.com/Catalog/Acce ... undefined1
In case you look on other stores (like the US or the UK store): Part number is ACK42714
by wacom4
Mon 31. Jul 2017, 07:11
Forum: Pen Computers
Topic: The point of a msp for an indoor mobile use.
Replies: 4
Views: 6663

Re: The point of a msp for an indoor mobile use.

Two remarks here:
1) The standard USB-C cable length applies - depending on the setup this might be only 2m (USB-C distinguishes different profiles with different maximum cable lengths)
2) There might not be the need for Express Keys when you get used to the On-Screen Controls (in the Wacom Driver).
by wacom4
Mon 31. Jul 2017, 07:00
Forum: Pen Computers
Topic: Hole in the Pro Pen 2 case cap?
Replies: 1
Views: 4012

Re: Hole in the Pro Pen 2 case cap?

The hole was designed to keep the pen holder while travelling with the Mobile Studio Pro - in other words: Whenever the pen holder is not on the MobileStudio Pro, it can rest on the pen holder.
by wacom4
Wed 28. Dec 2016, 16:27
Forum: Pen Tablets
Topic: Recent driver update
Replies: 5
Views: 7605

Re: Recent driver update

I have taken the liberty to open cases in our support ticketing system for the three of you. Your cases will need some troubleshooting. Please lookout for mails from the wacom.com mail domain. Thanks. And: In case of macOS please check if the latest driver version from http://www.wacom.com/support/p...
by wacom4
Wed 28. Dec 2016, 16:07
Forum: Pen Tablets
Topic: Can't use shift or cmd + click with pen on Mac
Replies: 16
Views: 30464

Re: Can't use shift or cmd + click with pen on Mac

Please try again with 6.3.19-10 from http://www.wacom.com/support/product-support/drivers.
Thanks!
by wacom4
Wed 28. Dec 2016, 14:42
Forum: Pen Tablets
Topic: software download problem
Replies: 1
Views: 3327

Re: software download problem

We apologize for the issues with the software download in the moment. There are a lot more requests for the bundle software and the registration in general than we anticipated and thus our servers are not capable of handling all requests in a timely manner. I have contacted you directly with advice ...
by wacom4
Thu 22. Dec 2016, 14:48
Forum: Pen Tablets
Topic: Where is Control Panel
Replies: 8
Views: 17123

Re: Where is Control Panel

Please install the driver from http://www.wacom.com/support/product-support/drivers to get the "Control Panel" (All Apps -> Wacom Tablet -> Wacom Tablet Properties) for your Graphire BT.
by wacom4
Thu 8. Dec 2016, 11:05
Forum: Pen Displays
Topic: New forum, new issues (27QHD jumps to power save mode)
Replies: 15
Views: 19171

Re: New forum, new issues (27QHD jumps to power save mode)

Thanks for the detailed post. To understand this correctly: The C27 works on the Mac Mini, but not on the Mac Pro? (and thus works on Yosemite but not on Sierra?) This then shows that the device is working as it should. Otherwise we need a different troubleshooting... We have been seeing some issues...
by wacom4
Thu 8. Dec 2016, 10:49
Forum: Pen Displays
Topic: Welcome Back
Replies: 1
Views: 3730

Re: Welcome Back

Thanks a lot!
Trust me, we haven't been happy without this contact channel.

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