Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 180 matches

by wacom4
Fri 31. May 2019, 14:09
Forum: Stylus
Topic: Wacom ink does not want to pair
Replies: 7
Views: 11008

Re: Wacom ink does not want to pair

Please contact us directly: http://www.wacom.com/support/contact-support as we might have a hardware defect.
by wacom4
Thu 9. May 2019, 07:20
Forum: Pen Displays
Topic: EK Remote Touch Ring not working
Replies: 4
Views: 5399

Re: EK Remote Touch Ring not working

Thanks for confirming that it works now.
by wacom4
Thu 9. May 2019, 07:19
Forum: Pen Displays
Topic: Cintiq 16 Pro, White Spots
Replies: 5
Views: 4700

Re: Cintiq 16 Pro, White Spots

This is a topic where you should contact the support team of your region: http://www.wacom.com/support/contact-support
Our support team will be able to help get better pictures of the situation and help you with eventual warranty handling. Please refer to this thread in the forum as well. Thanks
by wacom4
Thu 9. May 2019, 07:17
Forum: Pen Computers
Topic: Wacom Link turns my Mobilestudio Pro into an Intuos instead of a Cintiq
Replies: 11
Views: 10628

Re: Wacom Link turns my Mobilestudio Pro into an Intuos instead of a Cintiq

I really recommend to get in contact with the support team for your region: http://www.wacom.com/support/contact-support - they can help in more detail.
by wacom4
Fri 3. May 2019, 14:39
Forum: Pen Tablets
Topic: Pen pressure goes to maximum when CPU usage goes up
Replies: 1
Views: 2223

Re: Pen pressure goes to maximum when CPU usage goes up

Did you check the diagnose to rule out an issue with the hardware?
https://www.wacom.com/en-de/support/?gu ... Id=001-668

Then please check if this happens in other software...
by wacom4
Fri 3. May 2019, 14:38
Forum: Pen Displays
Topic: EK Remote Touch Ring not working
Replies: 4
Views: 5399

Re: EK Remote Touch Ring not working

What does the driver diagnose say? Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. There you see if the touch ring is recognized. More detailed description of the Diagnose: https://www.wacom.com/en-de/support/?guideTitle=Why-is-pen-pressure-is-not-working%3F&am...
by wacom4
Mon 29. Apr 2019, 08:46
Forum: Pen Computers
Topic: Wacom Link turns my Mobilestudio Pro into an Intuos instead of a Cintiq
Replies: 11
Views: 10628

Re: Wacom Link turns my Mobilestudio Pro into an Intuos instead of a Cintiq

In case the Wacom Link doesn't work on 2 PCs, a defect needs to be assumed.
Typically your dealer should be able to help you with this.

Where are you located? For the EU region, it might be simpler to work with our support team.
by wacom4
Thu 20. Sep 2018, 15:26
Forum: Smartpads
Topic: Bamboo Slate unable to pair with windows
Replies: 4
Views: 10421

Re: Bamboo Slate unable to pair with windows

In case of Windows 10 and Folio or Slate:
Please download the Inkspace App from the MS Store.
Unpair the device in the Bluetooth settings.
Then try to pair from the newly installed Inkspace App again.
by wacom4
Wed 12. Sep 2018, 10:16
Forum: Pen Displays
Topic: Screen dark and flickering on Cintiq 22hd
Replies: 5
Views: 8163

Re: Screen dark and flickering on Cintiq 22hd

Please monitor the behavior and let us know over https://www.wacom.com/support - currently it sounds like an issue with the device.
by wacom4
Tue 11. Sep 2018, 13:06
Forum: Pen Tablets
Topic: pth 660 pen pressure problems
Replies: 1
Views: 2447

Re: pth 660 pen pressure problems

For the pen pressure: Please check https://www.wacom.com/en-gb/support?guideTitle=Why-is-pen-pressure-is-not-working%3F&guideId=7f7b1f16-a577-4767-8cd2-210675040cb6 And check if you can see pressure "spikes" in the diagnostics window. For a more detailed review we will need every possi...

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