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Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Registration
Please register our products on https://www.wacom.com/register
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Search found 870 matches

by wacom1
Wed 16. May 2018, 07:01
Forum: Pen Displays
Topic: Keeping Cintiq 27 Remote Powered On
Replies: 3
Views: 228

Re: Keeping Cintiq 27 Remote Powered On

I am sorry, there is no such option to change the EKR power saving time.
by wacom1
Wed 16. May 2018, 06:59
Forum: Pen Tablets
Topic: wacom intuos pro (m size) stopped working on high sierra 10.13.4.
Replies: 2
Views: 252

Re: wacom intuos pro (m size) stopped working on high sierra 10.13.4.

The LED light indicates that the tablet is getting power and that happens before and independant of a tablet driver. If the light is not coming on anymore the tablet or cable have a problem. Unplug the tablet, uninstall the driver restart and attach the tablet. The operating system should detect and...
by wacom1
Sun 13. May 2018, 13:43
Forum: Pen Tablets
Topic: Issue with wireless kit constantly disconnecting
Replies: 3
Views: 212

Re: Issue with wireless kit constantly disconnecting

Disconnecting is more likely caused by some interference from surrounding. If possible attach the wireless USB dongle by extension cable to the computer, so you can move it around and further away from the computer (we see disconnections freuently on Macs with USB3 ports, which can interfere on same...
by wacom1
Fri 11. May 2018, 11:56
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 11
Views: 529

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

When this happens and the fans start blowing, it sound like an overheating issue. This should resolve when cooling down, but it is better to avoid by making sure nothing blocks air ventilation. Apart from that I would check of course power options on the desktop machine (f.e. Win10 -> power options ...
by wacom1
Fri 11. May 2018, 11:47
Forum: Stylus
Topic: Pen for elan wacom aes touchscreen ic ?
Replies: 1
Views: 150

Re: Pen for elan wacom aes touchscreen ic ?

Wacom AES pens work only on devices with WACOM AES (AES and Wacom touch IC), not with AES devices with Elan touch IC. For compatibility check www.wacom.com/comp for tested devices.
by wacom1
Fri 11. May 2018, 11:35
Forum: Pen Displays
Topic: Smart Podium ID422W same as Wacom 21UX?
Replies: 3
Views: 238

Re: Smart Podium ID422W same as Wacom 21UX?

Some Smart Podium devices were build with Wacom hardware, for models with extra buttons an additonal driver would be required, but apart from that the regular driver will probably work - be aware that we do not support and test Smart devices and cannot garantee that it works. But I would just try wi...
by wacom1
Fri 11. May 2018, 11:28
Forum: Pen Tablets
Topic: Is there a non-tracking function?
Replies: 2
Views: 124

Re: Is there a non-tracking function?

You can make the pen work in this way, when activating 'mouse mode' in the tablet properties under 'mapping/projection'.
by wacom1
Fri 11. May 2018, 11:26
Forum: Pen Tablets
Topic: Intuos not working help!!
Replies: 2
Views: 689

Re: Intuos not working help!!

Is the tablet LED On and reacting ? Does the driver diagnostics (control panel -> About) detect the tablet ? You might be able to use another cable, test with eraser end of the pen, remove the tablet settings in the Wacom Desktop Center. - The best steps depend on your tablet model, operating system...
by wacom1
Thu 10. May 2018, 11:15
Forum: Smartpads
Topic: Slate is paired but Inkspace doesnt recognize it
Replies: 3
Views: 182

Re: Slate is paired but Inkspace doesnt recognize it

Inkspace is a cloud servive and if you pair and sync the Slate on a mobile device the docoments can be accessed in any browser as well as the Inkspace app for desktop operating systems.
by wacom1
Thu 10. May 2018, 11:11
Forum: Pen Tablets
Topic: Intuos Pro Firmware update (21 august)
Replies: 2
Views: 879

Re: Intuos Pro Firmware update (21 august)

A firmware update may affect Bluetooth connection speed and usually improve speed with some Bluetooth hardware and do not affect cable connection speed. Reset the driver and restart. If the problem remains contact technical support.

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