Wacom Drivers
Febr 2018: NEW drivers 6.3.28-3 posted for Mac and Win with many fixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers


For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 725 matches

by wacom1
Wed 22. Feb 2017, 08:37
Forum: Pen Tablets
Topic: The SBD Key belongs to a different region
Replies: 1
Views: 976

Re: The SBD Key belongs to a different region

We currently have some restructuring of the server system, that can cause this problem. We are aware of that and the colleges working to fix it. If the problem remains, contact our Customer support for your region.
by wacom1
Wed 22. Feb 2017, 08:30
Forum: Pen Displays
Topic: Cintiq 24HD Fan Control
Replies: 3
Views: 1379

Re: Cintiq 24HD Fan Control

Which version of Cintiq24 do you have ? This option exists only in the Cintiq24 Touch version (DTH-2400) and was not included in the DTK version without touch.
by wacom1
Wed 22. Feb 2017, 08:16
Forum: Pen Tablets
Topic: problem with intuos 5 touch install
Replies: 2
Views: 904

Re: problem with intuos 5 touch install

This is a Windows runtime file included with Windows updates. Please make sure that your Windows is fully updated, then try again. You can also check the MS support knowledge base under https://support.microsoft.com/de-de/kb/2999226 for that.
by wacom1
Mon 20. Feb 2017, 10:48
Forum: Pen Tablets
Topic: Software Not Working?
Replies: 1
Views: 1051

Re: Software Not Working?

Unplug and replug the USB cable, remove or restore the driver settings, should help. If that still happens frequently, check power management settings for the USB port.
by wacom1
Mon 20. Feb 2017, 10:47
Forum: Pen Tablets
Topic: Intuos 4 and win 10, driver issues?
Replies: 4
Views: 2130

Re: Intuos 4 and win 10, driver issues?

If you have the problem again: unplug and replug the USB cable, if possible use another USB port (in back for the computer, turn off 'USB legacy support' in BIOS). If the tablet then does not react, restart the driver: Go to Wacom Desktop Center -> Backup Settings -> Reset Settings or Restore Settin...
by wacom1
Sun 19. Feb 2017, 12:35
Forum: Pen Tablets
Topic: One by Wacom Lightroom CC problem
Replies: 2
Views: 1191

Re: One by Wacom Lightroom CC problem

Try to turn off the 'use Windows Ink' option in the driver and minimize doubleclick distance.
by wacom1
Sun 19. Feb 2017, 12:32
Forum: Pen Tablets
Topic: Intuos Pro 5 M (touch) won't start anymore
Replies: 1
Views: 853

Re: Intuos Pro 5 M (touch) won't start anymore

If the LED is not coming on, try other USB port, if possible another computer and cable. If it remains dead, contact technical support for the possibility of a repair.
by wacom1
Sun 19. Feb 2017, 12:27
Forum: Pen Displays
Topic: Wacom cintiq pro 13 problems
Replies: 2
Views: 1802

Re: Wacom cintiq pro 13 problems

Check if your Asus notebook USB-C supports displayport ('alternate mode'), otherwise you need an adapter. For the other laptop go to Windows control panels 'Tablet PC Settings', select 'Setup' and then 'touch' and make sure the touch is set to work on the Cintiq. (Same for Stylus if i operates on th...
by wacom1
Fri 17. Feb 2017, 07:47
Forum: Apps and Services
Topic: Inkspace Output Reolution?
Replies: 1
Views: 1443

Re: Inkspace Output Reolution?

Bamboo Slate is recording data in WILL (vector format). When you convert vector data it can basically have any resolution. If you convert to a bitmap format (JPG, PNG, PSD), I think the software converts to the paper size of your device (A5/A4). - I Photoshop you can change image size of imported pi...
by wacom1
Wed 15. Feb 2017, 20:36
Forum: Pen Displays
Topic: Cintiq 13HD not getting detected.
Replies: 15
Views: 15994

Re: Cintiq 13HD not getting detected.

No. We do most tests for the new drivers with Windows10. - Another question: Your computer uses USB3 ports ? Can you try a USB2 port or connection through a USB2 hub ? (We had another case were the problem was connection through USB3.)

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