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Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Registration
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Search found 862 matches

by wacom1
Thu 8. Jun 2017, 07:29
Forum: Smartpads
Topic: Blue and orange led blink on Bamboo Spark. Transfer is failing :-( HELP??
Replies: 4
Views: 2198

Re: Blue and orange led blink on Bamboo Spark. Transfer is failing :-( HELP??

Can you pair it with your mobile device ? That might provide more info. Otherwise it sounds like a hardware issue and you should contact our support for repair options in your region.
by wacom1
Tue 6. Jun 2017, 13:50
Forum: Pen Tablets
Topic: Is there a driver log?
Replies: 2
Views: 771

Re: Is there a driver log?

There is a driver installation logfile in \Program Files\Tablet\Wacom. (Other logging info would affect performance and is normally not active.) When using the latest 6.3.22-6 driver, you should get different error messages, if something is not ok. Contact technical support for help in this case.
by wacom1
Tue 6. Jun 2017, 13:44
Forum: Pen Tablets
Topic: TABLET DRIVER NOT FOUND - SERVICE IS ACTIVE
Replies: 2
Views: 939

Re: TABLET DRIVER NOT FOUND - SERVICE IS ACTIVE

Latest driver is version 6.3.22-6 This handles the tablet part of the device. If pen works, but not display, check the TriggerFamiliy driver. Contact support if the problem continues.
by wacom1
Tue 6. Jun 2017, 08:09
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 22
Views: 14363

Re: Cintiq 27QHD - no display (black screen)

Check the cable connections - also the connection under the cover in the back. If that is loose, the Cintiq gets no signal. If possible test on another computer, try another cable. - If no success get in touch with our technical support. Warranty and repair conditions differ by region.
by wacom1
Tue 6. Jun 2017, 08:04
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 33
Views: 10871

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Another information is that this problem can depend on the length of the cable. If you are using longer cables for displayport, that could have such an effect.
by wacom1
Wed 31. May 2017, 10:34
Forum: Pen Tablets
Topic: THE TABLET DRIVER WAS NOT FOUND
Replies: 18
Views: 18241

Re: THE TABLET DRIVER WAS NOT FOUND

There can be a number of different things causing this message. Unplug and replug the tablet should be the first thing to do - if that works your machine was busy with something else and the driver had not yet started. - Next thing should be to restart the driver - just go to Wacom Desktop Center an...
by wacom1
Wed 31. May 2017, 07:59
Forum: Pen Tablets
Topic: Intuos pro settings lost on wireless
Replies: 5
Views: 1641

Re: Intuos pro settings lost on wireless

When using a different type of connection, the driver gets other information from Windows and the result can be that it appears to be different tablet. The driver does not always know, that it is the same tablet.
by wacom1
Wed 31. May 2017, 07:53
Forum: Pen Tablets
Topic: intuos pro large 3d applications hover pen selects!
Replies: 1
Views: 795

Re: intuos pro large 3d applications hover pen selects!

If the pen is selecting things without touch the tablet, most likely the pen has a defect. You can do the following: a) Pull out the nib, wipe it clean and push it back in, b) open tablet properties and go to About/Info -> Diagnose Check pen pressure in the right column when the pen comes into table...
by wacom1
Tue 30. May 2017, 07:21
Forum: Pen Tablets
Topic: Intuos pro settings lost on wireless
Replies: 5
Views: 1641

Re: Intuos pro settings lost on wireless

The driver is designed to handle several different tablets. A tablet connected by cable can appear different than a wireless connected tablet.. - I suggest to use the backup settings option in Wacom Desktop center to save a configuration for wired and another for cabled connection mode.
by wacom1
Mon 29. May 2017, 08:56
Forum: Pen Displays
Topic: Cintiq 21ux or Cintiq 13HD?
Replies: 3
Views: 1325

Re: Cintiq 21ux or Cintiq 13HD?

The Cintiq21UX has a lower screen resolution, though a bigger screen. And: you should be aware that the Cintiq21 was produced and sold til 2012, so there is no more warranty and even repair options will not last so long anymore as we run out of spareparts.

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