Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 877 matches

by wacom1
Wed 21. Jun 2017, 06:52
Forum: Pen Tablets
Topic: Wacom not working with new update og AutoCAD 2017
Replies: 2
Views: 1987

Re: Wacom not working with new update og AutoCAD 2017

So far we have no such reports. - All was working ok before the update ? Autocad (at least older versions) look for the presence of a tablet - more specifically, they look for the files wintab32.dll (in SYSTEM32 and SYSWOW64). If that is found, Autocad requests information from this DLL, whether a t...
by wacom1
Wed 21. Jun 2017, 06:39
Forum: Pen Displays
Topic: Cintiq 27QHD Calibration on Windows 10 w/ Multiple Displays
Replies: 12
Views: 7086

Re: Cintiq 27QHD Calibration on Windows 10 w/ Multiple Displays

The display is handled by your graphics driver and Windows - not by the tablet driver. The tablet driver has options for calibration (making sure that the screen pointer and pentip are alligned), but first the display must be detected. If a pen device is detected, Windows control panel 'Tablet PC Se...
by wacom1
Wed 21. Jun 2017, 06:22
Forum: Pen Displays
Topic: Green Static on 24-inch Cintiq Pro
Replies: 1
Views: 1522

Re: Green Static on 24-inch Cintiq Pro

That can be a problem with the cable or connections. Try to move & twist the cable a bit to see, if that has an effect. I would also try a lower screen resolution - perhaps the signal is weak - or another computer if possible. If nothing helps, contact our support. There could be a fault in the ...
by wacom1
Mon 19. Jun 2017, 11:44
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 33
Views: 14139

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

We have a new report that the red tint after wakeup of the Mac is related to the night shift setting. Turning this off should help.
by wacom1
Sun 18. Jun 2017, 13:38
Forum: Pen Computers
Topic: MSP 13 hide cursor not working?
Replies: 3
Views: 1744

Re: MSP 13 hide cursor not working?

The screen pointer is shown by operating system, graphics driver, application software. The tablet only provides the position for that. I would try to turn off 'use Windows Ink' and check different settings in Win10. (After the creators update for Win10 some settings were duplicated in different con...
by wacom1
Sun 18. Jun 2017, 13:27
Forum: Pen Tablets
Topic: Updated driver not working
Replies: 1
Views: 998

Re: Updated driver not working

Unplug and replug the USB cable, remove driver settings/prefs and check in diagnostics, if correct data is send by tablet and pen.
by wacom1
Sun 18. Jun 2017, 13:25
Forum: Pen Tablets
Topic: Lifting pen off the tablet causes madness
Replies: 1
Views: 923

Re: Lifting pen off the tablet causes madness

Did you try to turn off the touch function ? You can check the tablet operation in the driver diagnostics (control panel -> About/Info). Sometimes touch is influenced and confused by something in surrounding / dust on the surface or some other electrical device nearby.
by wacom1
Fri 16. Jun 2017, 06:58
Forum: Pen Displays
Topic: no wacom display
Replies: 3
Views: 6397

Re: no wacom display

The display is handled by your graphics driver, not the display settings software. Check the display cable connection, in Windows go to display settings and activate the screen or use 'extended desktop' setting.
by wacom1
Wed 14. Jun 2017, 13:31
Forum: Pen Displays
Topic: Cintiq 22HD problems with photoshop/zbrush
Replies: 2
Views: 1884

Re: Cintiq 22HD problems with photoshop/zbrush

Check screen resolutions, for testing use a lower screen resolution or both displays in mirror mode.
by wacom1
Tue 13. Jun 2017, 14:50
Forum: Pen Computers
Topic: Charger cable for MSP
Replies: 4
Views: 2311

Re: Charger cable for MSP

I am not sure what you mean: There is no charger cable for MSP, but I guess you need a power supply (USB-C 100 Watt). Unfortunately it is not in stock in the store. You are in contact with Customer support ? What is your case number ?

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