Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1464 matches

by wacom5
Mon 20. Sep 2021, 09:09
Forum: Drivers
Topic: Some gestures missing after startup (with quick-fix)
Replies: 1
Views: 185

Re: Some gestures missing after startup (with quick-fix)

This has been confirmed by the driver team. It should hopefully be fixed with the next update.
by wacom5
Mon 20. Sep 2021, 09:05
Forum: Pen Tablets
Topic: PTH-660 and 50% core load
Replies: 4
Views: 336

Re: PTH-660 and 50% core load

Hi,
I haven't seen anyone else report this yet. We would need to collect more information. Could you please contact the support team
- https://www.wacom.com/support/contact-support
by wacom5
Mon 20. Sep 2021, 08:59
Forum: Pen Displays
Topic: Wacom One cursor trapped on tablet
Replies: 1
Views: 270

Re: Wacom One cursor trapped on tablet

What do you exactly mean by "trapped"? Do you mean the cursor is not moving at all?
by wacom5
Mon 20. Sep 2021, 08:57
Forum: Pen Displays
Topic: Wacom Cintiq goes into power saver mode after Mac load screen
Replies: 1
Views: 201

Re: Wacom Cintiq goes into power saver mode after Mac load screen

Sorry but this was not clear to me - does the "no signal" appear immediately when you power ON the device (after the Wacom logo pops up) or only after you log in?

I would start by checking the video cables and if you are using any 3rd party cable adapters, try replacing these first.
by wacom5
Tue 31. Aug 2021, 06:46
Forum: Pen Tablets
Topic: PTH-660 Toggle Button Will not Switch
Replies: 3
Views: 514

Re: PTH-660 Toggle Button Will not Switch

Good to know.
Thanks for sharing.
by wacom5
Mon 30. Aug 2021, 07:28
Forum: Pen Tablets
Topic: Bluetooth
Replies: 3
Views: 380

Re: Bluetooth

Hi, Is the lag happening only with Bluetooth or also with wired connection? Have a look here: https://support.wacom.com/hc/en-us/articles/1500006335342-How-to-optimize-Bluetooth-performance-with-Wacom-Tablets If the lag also happens when connected via USB, have a look here: https://helpx.adobe.com/p...
by wacom5
Fri 27. Aug 2021, 08:51
Forum: Pen Displays
Topic: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC
Replies: 13
Views: 2754

Re: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC

Gary, please do not open new topics for the same subject.
Logs need to be analyzed by the driver team. Please continue working with customer support on your support ticket.
by wacom5
Fri 27. Aug 2021, 08:31
Forum: Pen Tablets
Topic: PTH-660 Toggle Button Will not Switch
Replies: 3
Views: 514

Re: PTH-660 Toggle Button Will not Switch

That doesn't seem like the usual behavior. There is no "sleep" function for this key or anything like that. Please check with the support team. I think making a video would help in this case.
by wacom5
Thu 26. Aug 2021, 08:04
Forum: Pen Displays
Topic: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC
Replies: 13
Views: 2754

Re: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC

From what I see, the device had this issue and then was replaced by a different one so unless the exact same issue happened with both units, the issue is probably not with the Cintiq itself. At this point, I would recommend you to contact your PC manufacturer and confirm the specifications of the US...
by wacom5
Wed 25. Aug 2021, 17:02
Forum: Pen Displays
Topic: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC
Replies: 13
Views: 2754

Re: cintiq pro 24 new usbport stopped working no device no connected other wacom tablets are working fine on same PC

So if I understand correctly, the USB-C port never worked and you have to use the standard USB 2.0 port and another video port to connect your Cintiq Pro correct? Is this working correctly with this setup? Did you try replace the USB-C cable? Are you sure the USB-C port in your computer is able to s...

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