Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1464 matches

by wacom5
Mon 17. Sep 2018, 13:43
Forum: Pen Tablets
Topic: Win 7 configuration for occasional use of my Wacom tablet
Replies: 1
Views: 1977

Re: Win 7 configuration for occasional use of my Wacom tablet

It should be possible although I really wouldn't recommend this. The driver service barely consumes any resources when a tablet is being used.
by wacom5
Mon 17. Sep 2018, 13:40
Forum: Pen Tablets
Topic: Intuos Pro with a completely random behavior
Replies: 4
Views: 4229

Re: Intuos Pro with a completely random behavior

If you haven't already, try a different cable and a different USB port. Make sure you are connecting directly and not using any hubs.
by wacom5
Mon 17. Sep 2018, 13:38
Forum: Pen Computers
Topic: Cintiq Hybrid problem with rocker ring in Android mode
Replies: 4
Views: 4543

Re: Cintiq Hybrid problem with rocker ring in Android mode

You can give that a try but if nothing else works, you might need to have the unit checked by our support.
by wacom5
Mon 17. Sep 2018, 13:36
Forum: Pen Tablets
Topic: Intuos BT M 2018 and Bluetooth lag with iMac
Replies: 12
Views: 24365

Re: Intuos BT M 2018 and Bluetooth lag with iMac

Check if you have any other devices in the vicinity that can also cause interference. Smartphones, Wi-Fi Router, Speakers and other electronics can still cause disruption and lag even if not using Bluetooth to operate.
by wacom5
Mon 17. Sep 2018, 13:13
Forum: Stylus
Topic: Wacom Intuos Creative Stylus 2 compatibility
Replies: 1
Views: 4586

Re: Wacom Intuos Creative Stylus 2 compatibility

You can check the compatibility of all Wacom Stylus products here: https://www.wacom.com/comp
by wacom5
Mon 17. Sep 2018, 13:04
Forum: Smartpads
Topic: Spark synced and then all pages disappeared
Replies: 1
Views: 3072

Re: Spark synced and then all pages disappeared

Unfortunately, once the notes are transferred to the Application, they are no longer stored in the Bamboo Spark's memory. Are you sure you changed your password or did you create a new account? Can you explain in the details the steps you took. I would also need to know your Operating system and App...
by wacom5
Mon 17. Sep 2018, 12:56
Forum: Pen Tablets
Topic: About pressure and lpi
Replies: 3
Views: 3456

Re: About pressure and lpi

Most of our tablets are backwards compatible with older Pen models which mean you might be able to use an older pen your new tablet. The older models however will not support the newest model's pens. You should also consider which software you are using since not every software will be able to make ...
by wacom5
Fri 14. Sep 2018, 13:08
Forum: Pen Computers
Topic: Update Android from Jelly Bean on Cintiq Companion Hybrid
Replies: 2
Views: 3775

Re: Update Android from Jelly Bean on Cintiq Companion Hybrid

Thanks a lot for your feedback. We will pass this along to our product managers to be taken into account.
Unfortunately, we can't promise anything regarding this.
by wacom5
Wed 12. Sep 2018, 13:00
Forum: Pen Displays
Topic: Cintiq pro 13 display toggle problem
Replies: 4
Views: 4814

Re: Cintiq pro 13 display toggle problem

Hi Mixuel. Can you please describe your setup? How many displays do you have and how are they connected? I have set display toggle to pen button and using Cintiq in tablet mode. Does this mean you are not using the display capabilities of the Cintiq Pro 13? The Wacom driver uses the Display toggle t...
by wacom5
Fri 15. Sep 2017, 08:56
Forum: Pen Displays
Topic: Cintiq 16 pro frequently loses connection with art pen
Replies: 9
Views: 12652

Re: Cintiq 16 pro frequently loses connection with art pen

Hi,
may I ask you if you could do the diagnose, described in the previous answer?
The troubleshooting will help us to solve your problem.
Wacom Support

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