Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1464 matches

by wacom5
Tue 10. Aug 2021, 14:13
Forum: Drivers
Topic: 6.3.43-3 - Pen click gets stuck
Replies: 9
Views: 1109

Re: 6.3.43-3 - Pen click gets stuck

Hi, Thank you for the reply. From your description, this was indeed the same issue. At first we thought this was connected with express keys usage, but as we got more feedback, we noticed this also happened to users that didn't use the keys at all. It should now be fixed for you. As for the mapping ...
by wacom5
Fri 6. Aug 2021, 11:44
Forum: Stylus
Topic: Art Pen - Intuos Pro & Replacement Felt Tips
Replies: 2
Views: 993

Re: Art Pen - Intuos Pro & Replacement Felt Tips

Hi Daniel, Glad you asked because I think you received some incorrect information. The Art Pen (KP-701E-01) is compatible with: ⋅ Intuos Pro (PTH451, PTH651, PTH651SE, PTH851) ⋅ Wacom Intuos Pro (PTH660, PTH660P, PTH860, PTH860P) ⋅ Cintiq 13 (DTK1301) ⋅ Cintiq...
by wacom5
Thu 5. Aug 2021, 13:02
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 49
Views: 15268

Re: Stuck modifier key issue (Yup, still there.)

Hello everyone, The latest driver release should correct this issue. Please install it from here, test and provide me your feedback. https://www.wacom.com/en-de/support/product-support/drivers Release notes: https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.44.html
by wacom5
Mon 2. Aug 2021, 09:10
Forum: Pen Displays
Topic: 13HD Problems
Replies: 1
Views: 383

Re: 13HD Problems

Hi,
You did all the right steps to troubleshoot the issue. Unfortunately, it seems that the problem is with the Cintiq itself - either the port and connectors are broken or the main PCB had a failure.
The device will need to be repaired so I would recommend contacting the Support team.
by wacom5
Mon 2. Aug 2021, 08:58
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 49
Views: 15268

Re: Stuck modifier key issue (Yup, still there.)

@wacom5 - is there any update on this issue? The feedback we received has been very helpful tracking the source of the issue wich was very hard in the past. The challenge is that there is no only one cause for this problem to trigger so extensive development and testing is need before a fix is rele...
by wacom5
Mon 26. Jul 2021, 07:46
Forum: Smartpads
Topic: Cannot use live mode on dell laptop windows 10
Replies: 1
Views: 1072

Re: Cannot use live mode on dell laptop windows 10

Hello, It could be an issue with Bluetooth. If you haven't already, please confirm if all Windows updated are installed. If there's an update for the Bluetooth driver, it should be installed automatically. Additionally, please confirm if the Bamboo Slate is working as expected outside of live mode? ...
by wacom5
Mon 26. Jul 2021, 07:41
Forum: Drivers
Topic: Problem with wacom intuos 4 large ptk 840
Replies: 1
Views: 297

Re: Problem with wacom intuos 4 large ptk 840

Hi,
Welcome to the forum.
Can you please confirm which driver you have currently installed? The Intuos 4 is no longer supported since driver 6.3.42-2.
Should still work fine with Driver 6.3.41-1
You can find more details here by selecting your device from the search bar.
by wacom5
Mon 26. Jul 2021, 06:53
Forum: Pen Displays
Topic: CINTIQ 16DTK-1660 dead after upgrade to MacOS 11.4 (From 11.3)
Replies: 1
Views: 372

Re: CINTIQ 16DTK-1660 dead after upgrade to MacOS 11.4 (From 11.3)

Hi, Just to be sure, is the device powering ON? Does the Wacom logo show up when powering ON and us the Cintiq detected as a display by the system? Since you see to be experiencing USB and HDMI issues, my guess is that there's a problem with the connection that just happened to coincide with the Mac...
by wacom5
Mon 26. Jul 2021, 06:46
Forum: Pen Tablets
Topic: Pen doesn´t draw until I drag it.
Replies: 7
Views: 9166

Re: Pen doesn´t draw until I drag it.

Hi Sam, This initial report is quite old so maybe it's not about the same exact issue you are experiencing. It would help if you gave us some more details about your hardware and operating system. As suggested above, start by making sure you have the correct driver installed: https://www.wacom.com/e...
by wacom5
Fri 23. Jul 2021, 07:42
Forum: Stylus
Topic: Problem with Asus T103HAF, intermittent writing
Replies: 6
Views: 6615

Re: Problem with Asus T103HAF, intermittent writing

Which Wacom Stylus are you using?
Samsung Galaxy Book Flex Alpha is not in any of our compatibility lists so I am not sure how we can help. You need to check with Samsung what pen sensor tech they use and how Palm rejection is supposed to work.

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