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Pan/Scroll Cursor stuck. Mouse not moving until release.

Everything related to drivers
aalexx
Posts: 4
Joined: Wed 12. Feb 2020, 19:16

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby aalexx » Wed 26. Feb 2020, 05:09

wacom5 wrote:Hello,
The driver team has been exploring suggestions regarding this topic. We decided to add a new Pan/Scroll option that supports the legacy screen cursor behavior. We started the design & development for this change and it will be included in an upcoming driver release. This is all the information we can share for now. More to come soon.
Thank you for your patience and support so far.


This is fantastic news! We eagerly await this release.

guecor
Posts: 8
Joined: Wed 25. Sep 2019, 15:13

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby guecor » Wed 1. Apr 2020, 20:10

wacom5 wrote:Hello,
The driver team has been exploring suggestions regarding this topic. We decided to add a new Pan/Scroll option that supports the legacy screen cursor behavior. We started the design & development for this change and it will be included in an upcoming driver release. This is all the information we can share for now. More to come soon.
Thank you for your patience and support so far.


that's very good news! Can't wait to see that implementation and if you really listened to your customers.

hakanuzunoglu
Posts: 3
Joined: Tue 18. Dec 2018, 13:28

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby hakanuzunoglu » Wed 8. Apr 2020, 10:03

wacom5 wrote:Hello,
The driver team has been exploring suggestions regarding this topic. We decided to add a new Pan/Scroll option that supports the legacy screen cursor behavior. We started the design & development for this change and it will be included in an upcoming driver release. This is all the information we can share for now. More to come soon.
Thank you for your patience and support so far.


Great to hear. This was something holding me back from using the tablets i own for daily usage. Looking forward to the new drivers.

wacom5
Posts: 1243
Joined: Tue 8. Aug 2017, 14:35

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom5 » Tue 28. Apr 2020, 08:45

Hi,
We just released a new driver 6.3.39 for both Windows and Mac that addresses this topic.
Under the navigation settings you will find a new Pan/Scroll option named Pan/Scroll (legacy). This option enables the cursor to follow the pen when scrolling like in the past.

Please test it out and give us some feedback.
[img]https://i.imgur.com/17eVWtt.png[/img]
Need immediate help? Contact our Support: https://support.wacom.com

guecor
Posts: 8
Joined: Wed 25. Sep 2019, 15:13

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby guecor » Thu 30. Apr 2020, 19:45

wacom5 wrote:Hi,
We just released a new driver 6.3.39 for both Windows and Mac that addresses this topic.
Under the navigation settings you will find a new Pan/Scroll option named Pan/Scroll (legacy). This option enables the cursor to follow the pen when scrolling like in the past.

Please test it out and give us some feedback.
[img]https://i.imgur.com/17eVWtt.png[/img]


This is awesome!! It works as espected; in fact is even faster. No problems so far.
Thank you for listening wacom team. Now I know that I can change my old tablet without any worries.

aalexx
Posts: 4
Joined: Wed 12. Feb 2020, 19:16

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby aalexx » Fri 1. May 2020, 00:10

wacom5 wrote:Hi,
We just released a new driver 6.3.39 for both Windows and Mac that addresses this topic.
Under the navigation settings you will find a new Pan/Scroll option named Pan/Scroll (legacy). This option enables the cursor to follow the pen when scrolling like in the past.

Please test it out and give us some feedback.
[img]https://i.imgur.com/17eVWtt.png[/img]


[img]https://media.giphy.com/media/5IMcyqKbkg0O4/giphy.gif[/img]

Absolutely killer! Works on my home rig (MBP 10.14, PTH-451, Grip Pen). Will try as well on other OS's and the newer tablets/pens, though I trust there should be no issues...

Thank you for responding to user feedback!

One note, a co-worker expressed that for some reason the scrolling behavior with some applications works better for him when he just uses the "Scroll..." setting (as opposed to "Pan/Scroll"). Would it be possible to implement a Legacy version for that option as well?.. Getting by with this current fix for now!

Thank you, thank you

ascottt
Posts: 4
Joined: Wed 3. Oct 2018, 12:47

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby ascottt » Wed 13. May 2020, 05:36

wacom5 wrote:Hi,
We just released a new driver 6.3.39 for both Windows and Mac that addresses this topic.
Under the navigation settings you will find a new Pan/Scroll option named Pan/Scroll (legacy). This option enables the cursor to follow the pen when scrolling like in the past.

Please test it out and give us some feedback.
[img]https://i.imgur.com/17eVWtt.png[/img]



Thanks a lot, it works like a charm! Good bye 6.3.25-5, it's been a looong adventure ;)
Thank you Wacom for this update, we needed it really bad.

cepcem
Posts: 3
Joined: Fri 15. Jun 2018, 05:46

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby cepcem » Sun 7. Jun 2020, 04:11

Finally i managed to login as confirmation email absent for about an year, maybe.

No, it is not OK.
There is a problem when scrolling in Gogle tables or just Excel.

With the old driver you just scroll and page is moving up and down.

With the new driver with Pan/Scroll (legacy) enabled there is a selected cell and when you move the pen up/down the selection is changing horizontally instead of vertically. The selection is changing horizontally to the end of the row then it is moving to the next row, then again.
So, the effect is very slow vertical scrolling.

Can you, please, check this and repair it to be as the old driver scroll?

I can make a movie with old and new driver for comparison if its needed...

v1198839
Posts: 2
Joined: Fri 10. May 2019, 13:51

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby v1198839 » Sun 14. Jun 2020, 15:18

cepcem wrote:Finally i managed to login as confirmation email absent for about an year, maybe.

No, it is not OK.
There is a problem when scrolling in Gogle tables or just Excel.

With the old driver you just scroll and page is moving up and down.

With the new driver with Pan/Scroll (legacy) enabled there is a selected cell and when you move the pen up/down the selection is changing horizontally instead of vertically. The selection is changing horizontally to the end of the row then it is moving to the next row, then again.
So, the effect is very slow vertical scrolling.

Can you, please, check this and repair it to be as the old driver scroll?

I can make a movie with old and new driver for comparison if its needed...



I'm still on 6.3.25-5 and Window; I check this thread every year or so - so the latest one isn't fixed? I use Google tables and Excel quite a bit as well. I hate updating drivers since to revert them I have to do a Windows system restore which takes forever.

wacom5
Posts: 1243
Joined: Tue 8. Aug 2017, 14:35

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom5 » Mon 15. Jun 2020, 07:14

cepcem wrote:Finally i managed to login as confirmation email absent for about an year, maybe.

No, it is not OK.
There is a problem when scrolling in Gogle tables or just Excel.

With the old driver you just scroll and page is moving up and down.

With the new driver with Pan/Scroll (legacy) enabled there is a selected cell and when you move the pen up/down the selection is changing horizontally instead of vertically. The selection is changing horizontally to the end of the row then it is moving to the next row, then again.
So, the effect is very slow vertical scrolling.

Can you, please, check this and repair it to be as the old driver scroll?

I can make a movie with old and new driver for comparison if its needed...


I cannot reproduce this. Please contact the support team and provide more details. https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com


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