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Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Thu 24. May 2018, 18:16
by thegamekid93
I have one of my pen buttons set to Pan/Scroll when I hold it the cursor does not move as I move the pen. until I release the button.

Its system wide.
I am on MAC OS and the problem occurs both on INTUOS and CINTIQ models.


please help. I signed up to get support.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Sat 26. May 2018, 07:38
by wacom1
The function of 'pan/scroll' is moving the current document under the pen instead of moving the pointer. If you don't want that, configure the button for other scroll settings depending on the application.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Mon 30. Jul 2018, 20:09
by chadwoody1
wacom1

I've used a previous Intuos Pro for 3 years and just purchased the newer one with a job change. I'm having the same issue, where the cursor doesn't follow the pan/scroll motion up or down. It's super annoying and none of the old drivers seem to be compatible with the new one. The pan/scroll mechanism works just not as good.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Tue 31. Jul 2018, 11:03
by wacom1
The pointer should not move while scrolling with the new variable scroll function. Only the dcoument should move. - If you want different behaviour, use the other scroll function in the driver.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Thu 9. Aug 2018, 14:14
by chadwoody1
wacom 1

Not sure if your scroll or pan scroll operate any differently with the current driver. If it does can you shed some specific details on that difference? I'm aware of what the pan scroll currently does, but I'm curious as to what the new "variable scroll function" adds or takes away. Across the board, the cursor jumps in position after you've completed the pan/scroll to where the cursor actually is in on the mapped tablet. Just trying to wrap my head around why the user experience with this function is so different and not user friendly.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Mon 27. Aug 2018, 11:11
by wacom3
For some users, the function has a lot of benefits that others might not see, especially users who already owned a tablet. Please simply change the settings.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Tue 18. Sep 2018, 15:24
by regulus
Hi Wacom, I just purchased a second tablet because and updated my driver and now I have the same problem.

When I pan/scroll the cursor freezes and once I let go, the cursor shoots to a different point on the screen. I thought I could ignore this but its super annoying after working with this for two weeks now.

The location of the Pen on the tablet represents the location of the cursor on the screen. When you freeze the cursor when I'm moving the pen, you break the feedback loop of where-ever the pen is, my cursor is. The cursor updating and shooting into the location also a distracting flicker.

Wacom 1, as per your suggestion, I switched to the "scroll only setting" but it does the same behavior. I also noticed that for some reason scrolling is much slower on that setting with my smaller table (even when the slider is set to fast)

Wacom 3, I understand that this might have benefits for other users and its good you implemented this feature for them. However, this should be a setting instead of permanent change.

A solution, could you implement a switch for this in the settings?

Thanks in advance,

Regulus

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Wed 26. Sep 2018, 12:08
by kuvaldin
Has anyone solved the problem? That freezing cursor is really annoying, I don't know how long I can endure this anymore.

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Wed 3. Oct 2018, 13:05
by ascottt
Hi, I have the same problem. The customer support dudes suggested to clean up every driver and reinstall, what a hint. Btw it doesn't work -as expected-, but luckily I've found an old driver (the oldest available on Wacom website still doesn't work), 6.3.25-5, and every time I fill myself up with high hopes on the brand new update, I end up reinstalling that old one, because the stuck cursor really drives me mad.

PS: I'm typing here for the 1st time, I guess it's not allowed to send files/links, but may an admin be so kind to share that old driver with all the other folks (or let me do so) ?

Otherwise, find that by yourself, so far it's the only solution I found.


Cheers!

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Posted: Thu 4. Oct 2018, 08:14
by wacom5
We don't recommend installing previous driver versions as other issues that have now been fixed are present. Your feedback has been forwarded to the team.