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Mac - Tablet selects everything / won't deselect

Posted: Tue 4. Sep 2018, 11:09
by nikifore
Hi there,

I've been having an issue with my Tablet (Intuos Pro PTH-451/K) and Mac OSX, in that half an hour or so after use, it goes incredibly glitchy across all software. Even in Finder, every file you click on it selects, without deselecting the previous file. It's like the shift button is stuck on. In Chrome every link it opens a new tab (as if the command button is stuck on), touch scrolling stops, etc. The problem is, this is the same issue I had with my previous tablet, which is why I upgraded. If I use a mouse, the problem stops (which is how I know it's not the keyboard).

I have updated my OSX to 10.13.6, and it still happens. If I reboot my computer it fixes it, but it starts again 20 mins or so later.

Has anyone else come across this? Any ideas of fixing it?

Thanks loads

Niki

Re: Tablet selects everything / won't deselect

Posted: Wed 25. Sep 2019, 09:43
by csmobro
I'm getting this and the only way I've worked out how to fix it is to restart my Mac, which is ridiculous so I just switch to the mouse until I restart.

If I close down Wacom Desktop Centre, it then doesn't recognise either my Intuos Pro or my Cintiq. Such a frustrating bug with Wacom's Drivers.

Re: Tablet selects everything / won't deselect

Posted: Thu 26. Sep 2019, 10:44
by howdytom
I'm glad I am not alone.I do experience the same issue:
http://forum.wacom.eu/viewtopic.php?t=4157.

I have spent hours on debugging this issue. Wacom support keeps recommending to reinstall the driver. The shift click issue is reproducible using Wacom driver 6.3.35-2 and 6.3.36-2 on macOS 10.12 and MacOS 10.14

Solution:

In my case I went back to Wacom driver 6.3.34-2, which resolves the issue. It pretty much looks like a driver issue.

Re: Tablet selects everything / won't deselect

Posted: Mon 9. Dec 2019, 00:04
by Philippe
Having the same issue since Mac OS X El Capitan and Mojave with Wacom Intuos Pro M PTH-651 and all the latest Wacom drivers.

Everything works normal, then out of nowhere every click acts as SHIFT selection click, making normal UI operations impossible.

The best workaround without restarting your machine is as follows (make sure you have a mouse or alternative input device at hand):

1. Open Terminal and kill the running Wacom drivers TabletDriver / Touch:
killall WacomTabletDriver

2. Make a backup of your Wacom settings file, if needed. With your alternate input device open Wacom Desktop Center, go to Backup settings, then click Reset settings. This will obviously reset your Tablet settings to default, but will also restart the Tablet drivers.

3. Back to business!


Recently, I finally found the cause for this Wacom bug. Believe it or not, it's Apple's PDF reader "Preview". Everytime I open or revisit a file in Preview and switch back again, the Wacom selection bug rears its ugly head. I experienced the bug also a few times with Microsoft Excel but maybe I had Preview open, too.

Get that fixed very soon Wacom, this bug is so old and an absolute dealbreaker!

Re: Tablet selects everything / won't deselect

Posted: Tue 10. Dec 2019, 14:11
by Philippe
Photoshop does also trigger the SHIFT key bug occasionally.

Re: Tablet selects everything / won't deselect

Posted: Thu 12. Dec 2019, 00:11
by Philippe
Let's also mention all the Wacom touch bugs that are years old - like "ghost scrolling" up and down and right without user action. Or the infamous Radial Menu popping up every then an now without the user actually executing the three finger tap. Et cetera. Wacom must improve their software quality from the Beta that we have been getting for years. Maybe hire more or better programmers?

Re: Tablet selects everything / won't deselect

Posted: Fri 13. Dec 2019, 11:48
by stafmans
Philippe wrote:Recently, I finally found the cause for this Wacom bug. Believe it or not, it's Apple's PDF reader "Preview". Everytime I open or revisit a file in Preview and switch back again, the Wacom selection bug rears its ugly head. I experienced the bug also a few times with Microsoft Excel but maybe I had Preview open, too.


"Glad" to find out more users suffer from this behaviour. With me - Catalina and PTH651 - it's only but sadly very consistently the Preview app that with each use triggers this irritating behaviour. Normal mouse doesn't show this behaviour, so come on Wacom!!!

Re: Tablet selects everything / won't deselect

Posted: Wed 18. Dec 2019, 08:32
by wacom5
We just released a new Mac Driver which uses a new IOManager. This should help avoiding this issue.
https://www.wacom.com/en-de/support?guideId=015-916

Re: Tablet selects everything / won't deselect

Posted: Tue 31. Dec 2019, 01:09
by Philippe
Thanks. The unwanted Shift Selection bug seems to be resolved with the Apple Preview app.

However, the issue just reappeared today with Microsoft Excel. So this issue still needs to be resolved completely.

Re: Tablet selects everything / won't deselect

Posted: Thu 2. Jan 2020, 09:44
by wacom5
Philippe wrote:Thanks. The unwanted Shift Selection bug seems to be resolved with the Apple Preview app.

However, the issue just reappeared today with Microsoft Excel. So this issue still needs to be resolved completely.

How about Photoshop?
Can you report this to the support team please? https://support.wacom.com