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Wacom_touchuser.exe crash on Win 10

Everything related to drivers
Posts: 7
Joined: Mon 2. Jan 2017, 18:34

Re: Wacom_touchuser.exe crash on Win 10

Postby ssbrain » Wed 26. Feb 2020, 10:56

mhasteley wrote:I don't suppose anyone found a solution to this did they? I got in touch with support but they just recommended setting the Wacom service to restart in services.msc - unfortunately this doesn't seem to stop the memory leak.

My solution was to kill the affected process when Windows starts. This means that I get no touch functionalities (which I never used anyway).

Wacom should at least add some sort of option to disable the feature and related process completely from the driver if they cannot solve it.

Perhaps it's due to some hardware defect or damage rather than just being a software issue, I don't know. This could explain why they haven't been able to reproduce it despite many reports. Still, it would be appreciated if users could use their computer reliably without having to rely on hacks that may not be guaranteed to work on the long term.

Posts: 1
Joined: Mon 18. May 2020, 07:56

Re: Wacom_touchuser.exe crash on Win 10

Postby wbfmhalt » Fri 3. Jul 2020, 14:54

My PC stopped crashing since January. But twice-ish a day, the touchuser would crash and I had to start it again.

Since 6.3.39-1, everything is fine! (Windows 10 LTSB, PTH-651)

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