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Wacom_touchuser.exe crash on Win 10

Everything related to drivers
pentotark
Posts: 5
Joined: Sun 12. May 2019, 22:36

Re: Wacom_touchuser.exe crash on Win 10

Postby pentotark » Tue 14. May 2019, 15:36

The issue happened once more even after removing every Logitech software from my os.
I decided to remove the program that is causing the issue, Wacom_TouchUser.exe, from C:\Program Files\Tablet\Wacom).

I do not use any Touch functionality so hopefully this will solve my issue without big compromises.

UPDATE: so far the problem didn't occur again.
Last edited by pentotark on Wed 15. May 2019, 14:06, edited 1 time in total.

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom_touchuser.exe crash on Win 10

Postby wacom5 » Wed 15. May 2019, 09:26

The driver team is investigating the issue. Last time I checked they were still investigating the root cause.
Need immediate help? Contact our Support: https://support.wacom.com

ssbrain
Posts: 7
Joined: Mon 2. Jan 2017, 18:34

Re: Wacom_touchuser.exe crash on Win 10

Postby ssbrain » Wed 15. May 2019, 09:27

Since essentially I've never used touch features nor found them useful for me, I would not mind if during driver installation a command line flag could be added to completely prevent installing touch support (and related processes) if this will also prevent this long-standing issue. A "silent" installation mode already exists, after all:

https://developer-docs.wacom.com/displa ... eo+drivers

As of release 6.3.21-3 the Wacom driver can be installed silently using the command shown below from a prompt with administrator privileges:

wacomtablet_6.3.21-3.exe /s

To uninstall silently simply add /u to the command above.


I just found out from the same website that other command line parameters for the installer also exist:
https://developer-docs.wacom.com/displa ... Parameters

pentotark
Posts: 5
Joined: Sun 12. May 2019, 22:36

Re: Wacom_touchuser.exe crash on Win 10

Postby pentotark » Wed 5. Jun 2019, 12:28

The problem occurred again but I was quick enough to take a screenshot:
https://ibb.co/5Lq9xdB

This is insane! Any news?

fixthisbugpls
Posts: 1
Joined: Tue 23. Jul 2019, 03:19

Re: Wacom_touchuser.exe crash on Win 10

Postby fixthisbugpls » Tue 23. Jul 2019, 03:31

This bug has been happening to me at least once a week.

At the time of psting this comment, I have tried the following solution:
"remove the program that is causing the issue, Wacom_TouchUser.exe, from C:\Program Files\Tablet\Wacom"

If I don't update my comment in the following 2 weeks, it means this solution worked.

lovk1y
Posts: 4
Joined: Wed 21. Feb 2018, 17:46

Re: Memory Leak in Wacom_TouchUser.exe

Postby lovk1y » Fri 30. Aug 2019, 21:32

i've been facing with crashes since long time and just today before another one (it always starts to being laggy) i accidentally noticed the process called "Touch User Mode Driver" which uses almost all memory
[img]https://sun9-39.userapi.com/c854128/v854128108/d6114/dRkz03FbhAs.jpg[/img]

trimitek
Posts: 1
Joined: Wed 11. Dec 2019, 08:50

Re: Wacom_touchuser.exe crash on Win 10

Postby trimitek » Wed 11. Dec 2019, 09:04

I'm having exactly the same problem ever since I upgraded to Win 10, which was few years ago.
I had sent gigabytes of log files to support and I still get this crash even after upgraded to 64GB of RAM. (Intous Pro M)
I have hopes after each driver update and every time I get disappointing.
I had changed hardware along the way - nothing fixed this.
I'll also try deleting Wacom_TouchUser.exe

elitvlad
Posts: 3
Joined: Thu 20. Feb 2020, 18:22

Re: Wacom_touchuser.exe crash on Win 10

Postby elitvlad » Thu 20. Feb 2020, 19:14

I have disabled touch I think. I can attach an image if you can tell me how to upload one. or a dump of the settings if that is possible.

elitvlad
Posts: 3
Joined: Thu 20. Feb 2020, 18:22

Re: Wacom_touchuser.exe crash on Win 10

Postby elitvlad » Fri 21. Feb 2020, 18:12

The driver team is investigating the issue.

mhasteley
Posts: 2
Joined: Wed 19. Dec 2018, 09:52

Re: Wacom_touchuser.exe crash on Win 10

Postby mhasteley » Wed 26. Feb 2020, 10:38

I don't suppose anyone found a solution to this did they? I got in touch with support but they just recommended setting the Wacom service to restart in services.msc - unfortunately this doesn't seem to stop the memory leak.


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