Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Unable to install Wacom Driver - .NET Framework 4.5.2

Everything related to drivers
JPunio
Posts: 2
Joined: Thu 21. Mar 2019, 20:19

Unable to install Wacom Driver - .NET Framework 4.5.2

Postby JPunio » Fri 22. Mar 2019, 09:38

I have just purchased the Wacom Intuos Pro Medium, but am unable to install the driver on my desktop running Windows 8.1.

I have tried the latest Windows driver 6.3.33-3 and the previous one 6.3.32-4

Each time I get to the .NET Framework 4.5.2 and it downloads, but hangs when it's installing. I waited a few hours and tried again, getting to the same stage and same result.

Any help would be appreciated as I've googled this issue and it seems that no one has had this problem except me.

wacom5
Posts: 674
Joined: Tue 8. Aug 2017, 14:35

Re: Unable to install Wacom Driver - .NET Framework 4.5.2

Postby wacom5 » Fri 22. Mar 2019, 10:10

Hi.
The issue is describbed here: https://answers.microsoft.com/en-us/win ... 0bd8dca04e
You are probably missing some updates in Windows 8.1. Make sure you check and install any pending updates. You might require a few reboot cycles to get it completely done.

After this is done, please download and install all the Windows components manually:
https://dotnet.microsoft.com/download/dotnet-framework

If the issue persists, please contact Microsoft for further assistance.

JPunio
Posts: 2
Joined: Thu 21. Mar 2019, 20:19

Re: Unable to install Wacom Driver - .NET Framework 4.5.2

Postby JPunio » Fri 22. Mar 2019, 17:29

Thanks for the reply Wacom5! Although the link to my issue you gave didn't have a solution there. But I've solved it.

For anyone who stumbles upon this same issue. I went to the Microsoft site to manually download the latest Microsoft .NET Framework 4.7. Instead of doing it within the Wacom driver update.

Then I went back to reinstall the latest driver and it now works.

wacom5
Posts: 674
Joined: Tue 8. Aug 2017, 14:35

Re: Unable to install Wacom Driver - .NET Framework 4.5.2

Postby wacom5 » Mon 25. Mar 2019, 09:08

JPunio wrote:Thanks for the reply Wacom5! Although the link to my issue you gave didn't have a solution there. But I've solved it.

For anyone who stumbles upon this same issue. I went to the Microsoft site to manually download the latest Microsoft .NET Framework 4.7. Instead of doing it within the Wacom driver update.

Then I went back to reinstall the latest driver and it now works.

Glad to know that it works now. The solution and the download link for Microsoft .NET Framework 4.7 were in the rest of my post by the way. The first link was only to explain the issue.


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