Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:

Why is the cursor on Windows a white dot or crosshairs?

Mac OS 10.15 Catalina Beta:

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Keystroke (modifiers) always activated...

Everything related to drivers
Posts: 2
Joined: Mon 3. Jun 2019, 03:54

Keystroke (modifiers) always activated...

Postby keyman » Mon 3. Jun 2019, 04:14

First I'm working with a Mac Pro 4,1 with Mac OS X 10.11.6 and a Wacom INTUOS 4.

here is my problem :
sometimes when I'm working with photoshop; some keystroke is suddenly ON forever... it is sometime appending with the COMMAND key or with the SHIFT key....
The only way to UN-activate those keys is to push the TAB many times... (but it doesn"t work every time] and if i click again on COMMAND or SHIFT it is again being activated for ever...

So the only way is to reboot...

but the bug seems to append more and more... really annoying to work with this...

I have actually the driver 6.3.32-4 (but the was appending also with previous version)
and Adobe Photoshop CC 2018
Mac OS X El Capitan 10.11.6

I'm not 100% sure the problem comes from wacom driver... but it might...

Thanks for your help

Posts: 726
Joined: Tue 8. Aug 2017, 14:35

Re: Keystroke (modifiers) always activated...

Postby wacom5 » Mon 3. Jun 2019, 08:28

This issue was fixed with driver 6.3.33 https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.33.html
Please update your driver to the latest version - https://www.wacom.com/support/product-support/drivers

Posts: 2
Joined: Thu 5. Sep 2019, 16:34

Re: Keystroke (modifiers) always activated...

Postby houdond » Thu 5. Sep 2019, 16:48

I'm getting the same issue on windows 10 using latest drivers, is there a fix?

Return to “Drivers”