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Re: Latest Driver Problem

Posted: Mon 15. Jul 2019, 14:09
by wacom5
Epeorusjim wrote:Before the latest driver, 6.3.35-3, the pen stopped showing a cursor after Windows upgraded to 1903. It still worked, but instead of the normal cursor it showed only a little tiny star which was difficult to see. It only did this on certain applications, but not others. In addition, the right click function didn't work on those applications which didn't have the regular cursor. I upgraded to the new driver and had the same problem. Additionally, the mouse quit working completely with the latest driver. The mouse showed up, but wouldn't move. Completely worthless. I reinstalled the previous driver so I could use the mouse. After cumulative updates on Windows, I retried 35-3 today with the same result, still no mouse function. Anyone else have this or similar problems? Any suggestions?

Please check the announcement section and the existing posts before posting.
The issue you are having is documented here: http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Re: Why is the cursor on Windows a white dot or crosshairs?

Posted: Mon 22. Jul 2019, 00:51
by theweza
Hi there Wacom & community
Just update Windows 10 and like everyone else here, my cursor/pointer will not revert to the default pointer, no matter how many times I change the mouse/pen settings to default - it just keeps changing to a tiny dot/cross hair.
Downloaded & installed the latest Wacom driver (6.3.35-3) - still no luck :(
Would love to have my default cursor/pointer back.
Is there any workarounds or a new driver on its way?

Re: Why is the cursor on Windows a white dot or crosshairs?

Posted: Wed 24. Jul 2019, 18:59
by beletsky007
if the folder user-appdata-adobe-adobe photoshop cc2019 setting to place the attached text file(taken from the Internet) and in the tablet settings to disable windows ink, the cursor has a normal form,push works.I have at least so_https://drive.google.com/open?id=1wHxi49RORVJxO7TkVFsoJR9sO1SW2OeI

Re: Why is the cursor on Windows a white dot or crosshairs?

Posted: Thu 25. Jul 2019, 07:04
by wacom5
beletsky007 wrote:if the folder user-appdata-adobe-adobe photoshop cc2019 setting to place the attached text file(taken from the Internet) and in the tablet settings to disable windows ink, the cursor has a normal form,push works.I have at least so_https://drive.google.com/open?id=1wHxi49RORVJxO7TkVFsoJR9sO1SW2OeI

These are the steps described here: https://forums.adobe.com/thread/2398372

Cursor sometimes invisible since new update Win10

Posted: Tue 30. Jul 2019, 10:11
by moebius1
Hi!

When I change between software-windows the cursor gets invisible. I can click, but can't see the arrow. If I move the mouse, the Cursor get's visible...

Windows 10.0.18362 (Update from yesterday)

Re: Cursor sometimes invisible since new update Win10

Posted: Tue 30. Jul 2019, 10:27
by wacom5
moebius1 wrote:Hi!

When I change between software-windows the cursor gets invisible. I can click, but can't see the arrow. If I move the mouse, the Cursor get's visible...

Windows 10.0.18362 (Update from yesterday)

Can you please try the steps listed in this thread?
Please check: https://www.wacom.com/en-de/support?guideId=015-661

Re: Why is the cursor on Windows a white dot or crosshairs?

Posted: Tue 30. Jul 2019, 11:24
by moebius1
thanks that worked! Sorry, I thought, I have a different Problem.

btw; why does sometime the scroll (e.g. in webpage or win-explorer) by "tip and wipe" not work?

Re: Why is the cursor on Windows a white dot or crosshairs?

Posted: Tue 1. Oct 2019, 08:30
by lindermman
Hi!

I´m Guilherme, from Brazil! Sorry for my poor english!
Forget all you saw on last posts! I bring you a definitive solution I found on my system: you can keep Windows Ink checked on Wacom driver and uncheck "show cursor" at "pen and windows ink" windows configs.

Go to Windows configs -> mouse -> mouse adicional options -> pointer options -> and check "improve pointer accuracy", like here (sorry, my sistem is at portuguese):
https://filestore.community.support.mic ... pload=true

This will bring mouse pointer back to normal and keep pen pressure recognition activated.
Here I use a CTH-490 with 6.3.25-5 driver, Sketchbook, and worked. Hope this works for you too.

Wacom ... as I told to Microsoft: You owe me this one! Don´t forget it!

Re: Why is the cursor on Windows a white dot or crosshairs?

Posted: Fri 18. Oct 2019, 07:01
by wacom5
This issue is now fixed through a Microsoft update: https://www.wacom.com/en-de/support?guideId=015-661