Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Drawing software:
If you wondering which software to choose, check the trial versions below:

Data packets not received if the application is not focused

Everything related to drivers
rizzz86
Posts: 2
Joined: Mon 24. Jun 2019, 13:56

Data packets not received if the application is not focused

Postby rizzz86 » Mon 24. Jun 2019, 14:08

I am using Wacom DTU 1031 X on my machine. I have installed the latest driver (WacomTablet_6.3.35-3). My OS is Windows 8.1 Version 6.3 (Build 9600).

I am using the Wacom sample application for my testing (FormTestApp).

When I click on the "Scirbble" button and move the application on the Wacom tablet, I can able to draw on the drawing area.

But if I select some other application (that causes the focus loss for FormTestApp) and then try to draw again using pen on Wacom tablet the first stroke never works. If I try again then it starts drawing.

Please confirm if this behavior of first stroke not working when focus is off is a known issue in the driver or if it is intended to be like this. For our usage it is very annoying that it did not work for the first time when the focus is off.

wacom5
Posts: 681
Joined: Tue 8. Aug 2017, 14:35

Re: Data packets not received if the application is not focused

Postby wacom5 » Tue 25. Jun 2019, 07:34

Hello,
have you installed the latest version of Display Link - https://www.displaylink.com/downloads/windows
If this doesn't help, then please check our developer support page - https://developer.wacom.com/en-us/developer-dashboard/support

rizzz86
Posts: 2
Joined: Mon 24. Jun 2019, 13:56

Re: Data packets not received if the application is not focused

Postby rizzz86 » Wed 26. Jun 2019, 07:18

I installed the latest version of Display Link from - https://www.displaylink.com/downloads/windows

After the installation it looks like it is not compatible with the connected device (Wacom DTU-1031X) as it shows a yellow exclamation mark in the "Device Manager -> USB -> DTU-1031X" section.

When I automatic update the driver from device manager, it installs the "Trigger External Graphics Family 17.06.1120.0179" and the issue is resolved.

My issue of "data packet not received when application is not focused" remains the same.

wacom5
Posts: 681
Joined: Tue 8. Aug 2017, 14:35

Re: Data packets not received if the application is not focused

Postby wacom5 » Wed 26. Jun 2019, 12:37

Forgive me. I didn't notice that you have the "X" version which will indeed use a different solution.
In case the issue persists, please check the developer support page I shared earlier - https://developer.wacom.com/en-us/developer-dashboard/support


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