Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple Released 10.15.1 which solves some of these issues. Please update as soon as possible.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

6.3.36-2 Wacom Intuos Pro randomnly "shift select"

Everything related to drivers
howdytom
Posts: 10
Joined: Fri 24. May 2019, 10:57

6.3.36-2 Wacom Intuos Pro randomnly "shift select"

Postby howdytom » Wed 4. Sep 2019, 10:13

I have purchased a brand new Wacom Intuos Pro. After 10-20 minutes of work, my Wacom Intuos Pro starts to automatically "shift select" or right clicks on objects, windows, links... This issues occurs within all macOS application. There is no way to unselect using the Wacom touch tablet or pen. When I restart the the driver or my computer everything works fine for another 30-45 minutes.

I am on Sierra 10.12.6 and the latest Wacom 6.3.36-2 drivers are installed. I have enabled the WacomTabletDriver and and WacomTouchDriver in macOS privacy settings.

What can I do? My Wacom Intuos Pro is totally unusable. I have never experienced those issue with my Intuos4.
Last edited by howdytom on Wed 4. Sep 2019, 20:04, edited 2 times in total.

howdytom
Posts: 10
Joined: Fri 24. May 2019, 10:57

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

Postby howdytom » Wed 4. Sep 2019, 20:01

Same issue using 6.3.35-2. Also tested macOS 10.14 using 6.3.35-2 and 6.3.36-2.

Shift clicks keep coming back.
Last edited by howdytom on Thu 26. Sep 2019, 10:52, edited 1 time in total.

howdytom
Posts: 10
Joined: Fri 24. May 2019, 10:57

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

Postby howdytom » Thu 5. Sep 2019, 08:51

I have reset preferences multiple times as recommded by Wacom Support. The bug always reoccurs which makes it impossible to work. Frustrating.

howdytom
Posts: 10
Joined: Fri 24. May 2019, 10:57

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

Postby howdytom » Thu 26. Sep 2019, 10:46

Solution:
In my case I went back to Wacom driver 6.3.34-2, which resolves the issue. It pretty much looks like a driver issue.

dan456
Posts: 2
Joined: Fri 31. May 2019, 08:58

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

Postby dan456 » Fri 4. Oct 2019, 13:59

Same problem here. It is unbelievable but I am very unsatisfied with my Wacom Intuos M. I used this product for ~5 years and every driver there are more bugs. With this bug I can hardly work (reboot my system every half an hour). As a professional I am not wanting to f*ck around with drivers and reboots. It just needs to work.

Please get your things together Wacom, and provide a working driver without annoying bugs like this. IT'S NOT ACCEPTABLE!

howdytom
Posts: 10
Joined: Fri 24. May 2019, 10:57

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

Postby howdytom » Mon 7. Oct 2019, 17:24

I am in touch with the Wacom support since 4 weeks. So far, they are not able to reproduce shift clicks on 6.3.35-2 and 6.3.36-2. Support told me that the shift clicks have been fixed with the latest Wacom driver. However I can not confirm it. The bug has NOT been resolved in 6.3.35-2 and 6.3.36-2.

@dan456: Please also open a support case.


Return to “Drivers”