Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Wacom Intuos Pro randomnly "shift select clicks" on macOS

Everything related to drivers
howdytom
Posts: 17
Joined: Fri 24. May 2019, 10:57

Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby howdytom » Sun 20. Oct 2019, 18:32

This is an ongoing issue for almost 2 months. This bug is related to my previous post: viewtopic.php?f=11&t=4157. In the meantime I gave the latest driver a try.

Issue:
After 10-20 minutes of work, my Wacom Intuos Pro starts to automatically "shift select" or right clicks on objects, windows, links... This issues occurs within all macOS application. There is no way to unselect using the Wacom touch tablet or pen. When I restart the driver or my computer everything works fine for another 10-45 minutes.

I have completely wiped the Wacom driver multiple times. I went through all documentation to no avail. Randomly "shift select clicks" keeps reoccurring.

Affected versions:
6.3.35-2 (running macOS 10.12.6 and 10.14.6)
6.3.36-2 (running macOS 10.12.6 and 10.14.6)
6.3.37-2 (running macOS 10.12.6 and 10.14.6)
6.3.37-3 (running macOS 10.14.6)
6.3.38-3 has been a solid release until applying Mojave Security Update 2020-002

Workaround:
In my case I went back to Wacom driver 6.3.34-2, which resolves the issue. It pretty much looks like a driver issue.

** Update from May 2020 **

Solution
6.3.39-1 is running stable on macOS 10.14.6. No issues so far
6.3.41-2 is running stable on macOS 10.14.6. No issues so far
6.3.40-2 is running stable on macOS 10.14.6. No issues so far
Last edited by howdytom on Sat 24. Oct 2020, 18:22, edited 5 times in total.

dotcr2
Posts: 1
Joined: Tue 5. Nov 2019, 16:39

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby dotcr2 » Tue 5. Nov 2019, 16:45

I second this, this needs a fix ASAP. Unacceptable.
Only solution is to restart the computer.

Driver version 6.3.37-3 still hasn't solved this.

I'm running macOS 10.14.6.

I'll be reverting to driver 6.3.34-2, as you mentioned.

howdytom
Posts: 17
Joined: Fri 24. May 2019, 10:57

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby howdytom » Fri 3. Apr 2020, 20:11

Wacom resolved the click shift issue in version 6.3.38-3.

Unfortunately I have to get back to my issue. Since installing the Mojave Security Update 2020-002 random shift are back again. Moreover keyboard shortcuts e.g. Command Q, Command H and so on do no longer work. Any workaround?

howdytom
Posts: 17
Joined: Fri 24. May 2019, 10:57

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby howdytom » Sun 24. May 2020, 11:08

I am geting back on my original issue. It looks like Wacom fixed the click shift bug. Finally 6.3.39-1 is running stable on macOS 10.14.6. No issues so far.

thelazydesigner
Posts: 2
Joined: Sun 9. Sep 2018, 08:15

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby thelazydesigner » Thu 15. Apr 2021, 08:22

Hi there,

I'm facing similar issues with Mac OS Big Sur 11.2.3 and Driver 6.3-42.1 but seems more like a "CMD" key being stuck instead of SHIFT, as, for example, in browser you get links to open in new panels, objects in Adobe Illustrator to get multiple selected etc.

By hitting CMD (or CMD+SHIFT+ALT randomly) on the keyboard seems to reset the wrong behavior until next time.

Do you think it could be the same kind of issue?
Will try to go back to previous version but I liked this one as there's no reboot required after driver update.

Philippe
Posts: 9
Joined: Sun 8. Dec 2019, 23:39

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby Philippe » Thu 17. Jun 2021, 18:34

This bug has never been really resolved. It's still present with the latest Mojave and Wacom updates.

Triggered randomly, but especially prone to happen with MS Excel. In fact, with my latest OS/driver combination the problem even has become worse. Shift/click bug now happens daily when switching app windows or copying/pasting text. Plus all the touch bugs with unwanted gestures triggering even if turned off.

I doubt meanwhile that Wacom is capable to ever release a solid driver that works well with recent Mac OS X versions.

wacom5
Posts: 1467
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Postby wacom5 » Fri 18. Jun 2021, 08:37

This is currently being addressed here: http://forum.wacom.eu/viewtopic.php?f=11&t=4300#p9760
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Drivers”