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Wacom Intuos Pro randomnly "shift select clicks" on macOS

Posted: Sun 20. Oct 2019, 18:32
by howdytom
This is an ongoing issue for almost 2 months. This bug is related to my previous post: viewtopic.php?f=11&t=4157. In the meantime I gave the latest driver a try.

Issue:
After 10-20 minutes of work, my Wacom Intuos Pro starts to automatically "shift select" or right clicks on objects, windows, links... This issues occurs within all macOS application. There is no way to unselect using the Wacom touch tablet or pen. When I restart the driver or my computer everything works fine for another 10-45 minutes.

I have completely wiped the Wacom driver multiple times. I went through all documentation to no avail. Randomly "shift select clicks" keeps reoccurring.

Affected versions:
6.3.35-2 (running macOS 10.12.6 and 10.14.6)
6.3.36-2 (running macOS 10.12.6 and 10.14.6)
6.3.37-2 (running macOS 10.12.6 and 10.14.6)
6.3.37-3 (running macOS 10.14.6)
6.3.38-3 has been a solid release until applying Mojave Security Update 2020-002

Workaround:
In my case I went back to Wacom driver 6.3.34-2, which resolves the issue. It pretty much looks like a driver issue.

** Update from May 2020 **

Solution
6.3.39-1 is running stable on macOS 10.14.6. No issues so far
6.3.41-2 is running stable on macOS 10.14.6. No issues so far
6.3.40-2 is running stable on macOS 10.14.6. No issues so far

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Posted: Tue 5. Nov 2019, 16:45
by dotcr2
I second this, this needs a fix ASAP. Unacceptable.
Only solution is to restart the computer.

Driver version 6.3.37-3 still hasn't solved this.

I'm running macOS 10.14.6.

I'll be reverting to driver 6.3.34-2, as you mentioned.

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Posted: Fri 3. Apr 2020, 20:11
by howdytom
Wacom resolved the click shift issue in version 6.3.38-3.

Unfortunately I have to get back to my issue. Since installing the Mojave Security Update 2020-002 random shift are back again. Moreover keyboard shortcuts e.g. Command Q, Command H and so on do no longer work. Any workaround?

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Posted: Sun 24. May 2020, 11:08
by howdytom
I am geting back on my original issue. It looks like Wacom fixed the click shift bug. Finally 6.3.39-1 is running stable on macOS 10.14.6. No issues so far.

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Posted: Thu 15. Apr 2021, 08:22
by thelazydesigner
Hi there,

I'm facing similar issues with Mac OS Big Sur 11.2.3 and Driver 6.3-42.1 but seems more like a "CMD" key being stuck instead of SHIFT, as, for example, in browser you get links to open in new panels, objects in Adobe Illustrator to get multiple selected etc.

By hitting CMD (or CMD+SHIFT+ALT randomly) on the keyboard seems to reset the wrong behavior until next time.

Do you think it could be the same kind of issue?
Will try to go back to previous version but I liked this one as there's no reboot required after driver update.

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Posted: Thu 17. Jun 2021, 18:34
by Philippe
This bug has never been really resolved. It's still present with the latest Mojave and Wacom updates.

Triggered randomly, but especially prone to happen with MS Excel. In fact, with my latest OS/driver combination the problem even has become worse. Shift/click bug now happens daily when switching app windows or copying/pasting text. Plus all the touch bugs with unwanted gestures triggering even if turned off.

I doubt meanwhile that Wacom is capable to ever release a solid driver that works well with recent Mac OS X versions.

Re: Wacom Intuos Pro randomnly "shift select clicks" on macOS

Posted: Fri 18. Jun 2021, 08:37
by wacom5
This is currently being addressed here: http://forum.wacom.eu/viewtopic.php?f=11&t=4300#p9760