Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Pen does not work after the mac 10.15 update

Everything related to drivers
FitriHernadi
Posts: 1
Joined: Thu 9. Apr 2020, 02:53

Re: Pen does not work after the mac 10.15 update

Postby FitriHernadi » Fri 10. Apr 2020, 10:45

niccowsyahputra wrote:My mac version 10.15.4, and i used the latest driver of wacom version 6.3.38-3
but my wacom still doesn't work



I also have the same case. Wacom is not connected and is not recognized by the Macbook. After following all the instructions suggested above (meaning all the instructions I have fulfilled), I tried entering the wacom driver in the login process on Macbook Air.

1. System Preferences
2. Users & Groups
3. Login Items
4. Enter your password to unlock preferences
5. Add WacomTableDriver and WacomTouchDriver, check it
6. Finish it, and restart it

And voila, finally wacom intuos appeared

nicolinden
Posts: 1
Joined: Mon 20. Apr 2020, 06:20

Re: Pen does not work after the mac 10.15 update

Postby nicolinden » Mon 20. Apr 2020, 06:30

I am also having an issue with Wacom... I recently upgraded my device to 10.15.4 and since then my pen keeps 'pressing the mouse button'. So the pen is recognised and I can use it to move my mouse cursor but it also immediately selects everything, see image (it keeps dragging selection boxes so it is completely unusable)

Image

https://ibb.co/X7xXC15 (better resolution image)

I tried everything, including fully uninstalling the driver... if anyone has a suggestion I would be extremely happy because I really mis using my Wacom tablet :-(

wacom5
Posts: 1057
Joined: Tue 8. Aug 2017, 14:35

Re: Pen does not work after the mac 10.15 update

Postby wacom5 » Mon 20. Apr 2020, 08:46

nicolinden wrote:I am also having an issue with Wacom... I recently upgraded my device to 10.15.4 and since then my pen keeps 'pressing the mouse button'. So the pen is recognised and I can use it to move my mouse cursor but it also immediately selects everything, see image (it keeps dragging selection boxes so it is completely unusable)

Image

https://ibb.co/X7xXC15 (better resolution image)

I tried everything, including fully uninstalling the driver... if anyone has a suggestion I would be extremely happy because I really mis using my Wacom tablet :-(

This is a typically a pen hardware issue. Please contact our support team for further advise.
Need immediate help? Contact our Support: https://support.wacom.com

UserLera
Posts: 1
Joined: Thu 28. May 2020, 16:28

Re: Pen does not work after the mac 10.15 update

Postby UserLera » Thu 28. May 2020, 16:34

Dear users, can anyone guide me on my trip? I updated my iMac to 10.15.3 and after that had big trouble with reinstalling drivers for my Wacom Intuos 5. I partly succeed. Only thing which is driving me nuts: pen pressure doesn't work. On the system preferences, it says only "A supported tablet was not found on the system", Wacom Desktop Center says "no device connected". I do not want to cry over "why is it all s complicated", but really need to fix the thing.

Cheers

wacom5
Posts: 1057
Joined: Tue 8. Aug 2017, 14:35

Re: Pen does not work after the mac 10.15 update

Postby wacom5 » Fri 29. May 2020, 06:45

Have you tried the steps here already? https://www.wacom.com/en-de/support?guideId=015-916
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Drivers”