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Pro pen 2 loosing pressure on Photoshop

Everything related to drivers
digibrush
Posts: 3
Joined: Wed 20. Nov 2019, 02:34

Pro pen 2 loosing pressure on Photoshop

Postby digibrush » Wed 20. Nov 2019, 02:58

Hi,I am using Cintiq 16 with pro pen 2 for nearly one month. Its working well, last 2/3 days Pro pen 2 loose pen pressure on PS 2019. But grip pen working properly on same PS. Current driver version is 6.3.37-3.

wacom5
Posts: 914
Joined: Tue 8. Aug 2017, 14:35

Re: Pro pen 2 loosing pressure on Photoshop

Postby wacom5 » Wed 20. Nov 2019, 15:31

Which OS?
Need immediate help? Contact our Support: https://support.wacom.com

digibrush
Posts: 3
Joined: Wed 20. Nov 2019, 02:34

Re: Pro pen 2 loosing pressure on Photoshop

Postby digibrush » Wed 20. Nov 2019, 16:49

Windows 10

wacom5
Posts: 914
Joined: Tue 8. Aug 2017, 14:35

Re: Pro pen 2 loosing pressure on Photoshop

Postby wacom5 » Thu 21. Nov 2019, 09:03

Have you tried the steps here: https://community.adobe.com/t5/photosho ... -p/9459935
Also, check in the driver diagnostics for potential hardware issues:
  • Wacom Desktop Center > Support > Diagnostic data
If the issue persists, contact our support please - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com

digibrush
Posts: 3
Joined: Wed 20. Nov 2019, 02:34

Re: Pro pen 2 loosing pressure on Photoshop

Postby digibrush » Thu 21. Nov 2019, 12:10

Okay, Thanks


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