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Pro pen 2 loosing pressure on Photoshop

Posted: Wed 20. Nov 2019, 02:58
by digibrush
Hi,I am using Cintiq 16 with pro pen 2 for nearly one month. Its working well, last 2/3 days Pro pen 2 loose pen pressure on PS 2019. But grip pen working properly on same PS. Current driver version is 6.3.37-3.

Re: Pro pen 2 loosing pressure on Photoshop

Posted: Wed 20. Nov 2019, 15:31
by wacom5
Which OS?

Re: Pro pen 2 loosing pressure on Photoshop

Posted: Wed 20. Nov 2019, 16:49
by digibrush
Windows 10

Re: Pro pen 2 loosing pressure on Photoshop

Posted: Thu 21. Nov 2019, 09:03
by wacom5
Have you tried the steps here: https://community.adobe.com/t5/photosho ... -p/9459935
Also, check in the driver diagnostics for potential hardware issues:
  • Wacom Desktop Center > Support > Diagnostic data
If the issue persists, contact our support please - https://support.wacom.com

Re: Pro pen 2 loosing pressure on Photoshop

Posted: Thu 21. Nov 2019, 12:10
by digibrush
Okay, Thanks