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Mac - Not booting after driver install and reboot

Everything related to drivers
bastyani
Posts: 8
Joined: Fri 18. Jan 2019, 17:05

Mac - Not booting after driver install and reboot

Postby bastyani » Tue 17. Dec 2019, 12:11

OMG!!! I cannot believe it! The latest drivers made my computer unusable!! :(

I just updated the wacom drivers (to see if there is anything new) to 6.3.37-3 on my macOS high sierra 10.13.6 and the update required to restart the computer after the update. As soon as the drivers updated the tablet stopped working (also nothing on the oled screens of the tablet) so I had to use a mouse to click on the "restart now" button. When the computer restarted the apple logo and the load bar showed and when the bar loads to approx 50% an "prohibited symbol" or "crossed zero" is shown and the OS does not load. My computer is unusable now!! I am so frustrated and mad! I am a professional and I need it to work! Tried PRAM & NVRAM reset, Recovery partition - disk utility - first aid... nothing works... :(
Does anyone know what to do?? I cannot afford to reinstall the OS (have a lot of software and it means two days of installation and configuration). Can I somehow manually uninstall the drivers remotely from another older system on a separate partition? I need a fix ASAP. I am losing work. :(

Thank you!!

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Mac - Not booting after driver install and reboot

Postby wacom5 » Wed 18. Dec 2019, 08:06

Hi,
If this is happening it's because there was already a problem with your Mac before you installed the Wacom Driver and rebooted. The driver has no influence whatsoever on how your Mac is loading the OS. The Wacom Driver will only start working after you log in to your user account.

You need to contact Apple Support.
Need immediate help? Contact our Support: https://support.wacom.com

bastyani
Posts: 8
Joined: Fri 18. Jan 2019, 17:05

Re: Mac - Not booting after driver install and reboot

Postby bastyani » Thu 19. Dec 2019, 08:27

I am sorry but I cannot agree with this. My Mac was running just ok for almost a year with this OS and software. I had a very clean install and everything was working fine up until the very moment the driver was updated. Then the MacOS refused to boot so it is more than obvious that the Wacom drivers caused the issue. There were absolutely no other changes. I take great care with my system. The only "mistake" I did was, that I didn't made an backup of the system as I usually do when making some bigger changes (I do it every time before some OS/system upgrades) but this time I didn't made it because I never thought that a simple driver upgrade could ruin my whole system. I am now two days without a functioning machine and I need it urgently working (I am now struggling with my laptop). I am also in contact with Wacom support by email but have not received any solution yet.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Mac - Not booting after driver install and reboot

Postby wacom5 » Thu 19. Dec 2019, 13:58

bastyani wrote:I am sorry but I cannot agree with this. My Mac was running just ok for almost a year with this OS and software. I had a very clean install and everything was working fine up until the very moment the driver was updated. Then the MacOS refused to boot so it is more than obvious that the Wacom drivers caused the issue. There were absolutely no other changes. I take great care with my system. The only "mistake" I did was, that I didn't made an backup of the system as I usually do when making some bigger changes (I do it every time before some OS/system upgrades) but this time I didn't made it because I never thought that a simple driver upgrade could ruin my whole system. I am now two days without a functioning machine and I need it urgently working (I am now struggling with my laptop). I am also in contact with Wacom support by email but have not received any solution yet.

Wacom support cannot resolve this problem for you. If your operating system is not booting, only Apple Support can help you.
Need immediate help? Contact our Support: https://support.wacom.com

petrmilosh
Posts: 1
Joined: Sat 19. Sep 2020, 14:53

Re: Mac - Not booting after driver install and reboot

Postby petrmilosh » Sat 19. Sep 2020, 15:22

I am experiencing same issue with my iMac with Catalina. After instaling driver for Intuos 5 and restart, system stop booting with half bar loaded. Now i am trying resurect my Mac with evry possible way i can find. Well done wacom! My Mac woks perfectly until now. You shoudn’t deny responsibility for this. Now I have to reinstal system, because none of solutions for this situations works. Hopefully this will help

rlb408
Posts: 1
Joined: Mon 5. Oct 2020, 14:09

Re: Mac - Not booting after driver install and reboot

Postby rlb408 » Mon 5. Oct 2020, 14:31

Exactly the same here. Catalina on Macbook Pro late 2014. Here's what I did
1. Before I do any system software work, I updated my time machine backup.
2. I rebooted my Macbook.
3. I did the driver uninstall using the Wacom utility
4. Rebooted as directed. It hung. I let is stay like that overnight.
5. Powered it down and rebooted. Hung again. Repeat. Repeat Repeat.
- Two of these times I booted up in "verbose" mode. The last line of the output was
apfs_module_start:1689: load: com.apple.filesystem.apfs, v1412.141.1, 2020=07=06
6. Did a full restore from my time machine backup.
7. Macbook booted up just fine. Twice.
8. Did the Wacom utility uninstall again.
9. Rebooted the Macbook. It hung again. Same place. Left it that way overnight. Still hung in the morning.
10. Just about to start the time machine restore all over again.

I can't see any way you can say that this was a problem with my laptop before I started this process and that it's unrelated to the Wacom driver.


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