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Stuck modifier key issue (Yup, still there.)

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wacom5
Posts: 1466
Joined: Tue 8. Aug 2017, 14:35

Re: Stuck modifier key issue (Yup, still there.)

Postby wacom5 » Mon 2. Aug 2021, 08:58

PhilBanks wrote:@wacom5 - is there any update on this issue?

The feedback we received has been very helpful tracking the source of the issue wich was very hard in the past. The challenge is that there is no only one cause for this problem to trigger so extensive development and testing is need before a fix is released with a future driver update. The Devs know how important this is and are diligently working on it.
Need immediate help? Contact our Support: https://support.wacom.com

wacom5
Posts: 1466
Joined: Tue 8. Aug 2017, 14:35

Re: Stuck modifier key issue (Yup, still there.)

Postby wacom5 » Thu 5. Aug 2021, 13:02

Hello everyone,
The latest driver release should correct this issue. Please install it from here, test and provide me your feedback.
https://www.wacom.com/en-de/support/product-support/drivers

Release notes:
https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.44.html
Need immediate help? Contact our Support: https://support.wacom.com

PhilBanks
Posts: 4
Joined: Wed 7. Jul 2021, 13:12

Re: Stuck modifier key issue (Yup, still there.)

Postby PhilBanks » Thu 5. Aug 2021, 15:35

wacom5 wrote:
PhilBanks wrote:@wacom5 - is there any update on this issue?

The feedback we received has been very helpful tracking the source of the issue wich was very hard in the past. The challenge is that there is no only one cause for this problem to trigger so extensive development and testing is need before a fix is released with a future driver update. The Devs know how important this is and are diligently working on it.


Thanks for the reply; it's appreciated :)

Downloading the updated driver now; and crossing all fingers and toes it works

juliussch
Posts: 3
Joined: Thu 29. Jul 2021, 21:57

Re: Stuck modifier key issue (Yup, still there.)

Postby juliussch » Tue 10. Aug 2021, 01:05

wacom5 wrote:Hello everyone,
The latest driver release should correct this issue. Please install it from here, test and provide me your feedback.
https://www.wacom.com/en-de/support/product-support/drivers

Release notes:
https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.44.html


It's working - THANK YOU SO MUCH FOR FIXING THIS!!!

Julius

A6ove6
Posts: 2
Joined: Sun 11. Jul 2021, 03:58

Re: Stuck modifier key issue (Yup, still there.)

Postby A6ove6 » Tue 10. Aug 2021, 01:14

wacom5 wrote:Hello everyone,
The latest driver release should correct this issue. Please install it from here, test and provide me your feedback.
https://www.wacom.com/en-de/support/product-support/drivers

Release notes:
https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.44.html


Two days in after updating, no issues. Thank you!!!!!!

mak78mak
Posts: 2
Joined: Wed 26. May 2021, 13:35

Re: Stuck modifier key issue (Yup, still there.)

Postby mak78mak » Tue 10. Aug 2021, 08:32

wacom5 wrote:Hello everyone,
The latest driver release should correct this issue. Please install it from here, test and provide me your feedback.
https://www.wacom.com/en-de/support/product-support/drivers

Release notes:
https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.44.html


Happy to report no issues so far! Thank the devs for fixing!! I'm sure I'm not alone in saying this has been the most infuriating experience I've ever had with a tablet in my life, what a relief! Thanks again, very much appreciated.

Edited to add - Meant to say I performed a clean install by removing all files as per this link:
https://support.wacom.com/hc/en-us/arti ... -Computer-
I mentioned this before, but I removed my preferences and any system files with 'wacom' in them and I double-checked this. When I installed the new driver, my preferences were already in place again, even the mapping coordinates of the tablet area, so it seems like the preferences are stored somewhere else?

PhilBanks
Posts: 4
Joined: Wed 7. Jul 2021, 13:12

Re: Stuck modifier key issue (Yup, still there.)

Postby PhilBanks » Tue 10. Aug 2021, 09:36

wacom5 wrote:Hello everyone,
The latest driver release should correct this issue. Please install it from here, test and provide me your feedback.
https://www.wacom.com/en-de/support/product-support/drivers

Release notes:
https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.44.html


As above (and i hope this doesn't jinx anything) I think you might have solved it!

If this stays the same, i cannot begin to tell you how much of a relief this is.....thank you, whole heartedly.

wacom5
Posts: 1466
Joined: Tue 8. Aug 2017, 14:35

Re: Stuck modifier key issue (Yup, still there.)

Postby wacom5 » Thu 12. Aug 2021, 15:40

Thank you all for the feedback.

The Driver team would like you to know that fixing this wouldn't have been possible without the feedback provided previously. We are really happy the issue seems finally fixed.
Need immediate help? Contact our Support: https://support.wacom.com

juliussch
Posts: 3
Joined: Thu 29. Jul 2021, 21:57

Re: Stuck modifier key issue (Yup, still there.)

Postby juliussch » Thu 12. Aug 2021, 15:55

wacom5 wrote:Thank you all for the feedback.

The Driver team would like you to know that fixing this wouldn't have been possible without the feedback provided previously. We are really helped the issue seems finally fixed.


This definitely instills a renewed commitment to Wacom for me, thank you so much for all of the work put in on resolving this. In my attempts to mitigate this over the years, in addition to getting several new keyboards, I had all features other than the pen input itself turned off. Now that this is fixed and I'm starting to use features like the pen buttons and tablet buttons, it really feels like a new device. I want to apologize that my initial input on this topic was so filled with frustration, and I really am grateful for this to be working after so long.

-Julius

Mayestro
Posts: 8
Joined: Wed 23. Sep 2020, 21:14

Re: Stuck modifier key issue (Yup, still there.)

Postby Mayestro » Thu 7. Oct 2021, 09:00

Hello Wacom Team, thanks a lot for fixing the issue... now i can finally use the tablet to its full functionality...

I have another issue, but not so heavy as the sticky modifier.

I have a Button on the Remote defined as ALT-Modifier, to pickup colors for my brush... and sometimes it get stuck and I have to push the Alt-Button on the Keyboard a view times to release the Button on Remote again.

But the Rest is very fine and its such a nice tool... a pleasure to work with...
Kind Regards Sebastian


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