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Scroll not working

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mkad2020
Posts: 4
Joined: Sun 5. Jan 2020, 22:53

Scroll not working

Postby mkad2020 » Sat 11. Jan 2020, 14:31

Hello,
I have an issue with my Wacom CTH - 490 The driver installed are the latest
The scroll button works only for move up and move down, But doesn't work for scroll right\left.
My OS is Windows 10 Pro 1909.

- Unchecked use ink windows on wacom properties
- I Tried unistall and reinstall photoshop (2019 and 2020) with the PSUserConfig
- I Tried with different wacom driver and I found some versions that run properly the scroll, but unfortunately they have other problems with camera raw or zoom in\out.
- I Tried to install all (photoshop and wacom driver\software) in other computer and i have the same issue.

So, the issue persist. Do you have any suggestions?

Thanks

wacom5
Posts: 954
Joined: Tue 8. Aug 2017, 14:35

Re: Scroll not working

Postby wacom5 » Mon 13. Jan 2020, 08:42

Hi,
Does this happen only with Photoshop or with other apps as well?
Which scroll setting are you using? Just scroll or Pan/Scroll?
We might need to collect more data to report this to the driver team so could you please contact our support? https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com

mkad2020
Posts: 4
Joined: Sun 5. Jan 2020, 22:53

Re: Scroll not working

Postby mkad2020 » Tue 14. Jan 2020, 21:48

Hi,
Thanks for the answer!
The issue are present when I use my pen for scrool.
Before when I held down the first button of the pen, the image scrolled towards where I was moving.
The scroll issue are the same with other app.
The wacom configuration are the default, except for the right keys button (express key) that are configured as zoom in and zoom out.
The touch function are disabled.
Thanks

wacom5
Posts: 954
Joined: Tue 8. Aug 2017, 14:35

Re: Scroll not working

Postby wacom5 » Wed 15. Jan 2020, 08:51

Thank you for the details. I can reproduce the issue. I will report this to the driver team.
Need immediate help? Contact our Support: https://support.wacom.com

mkad2020
Posts: 4
Joined: Sun 5. Jan 2020, 22:53

Re: Scroll not working

Postby mkad2020 » Thu 16. Jan 2020, 17:52

Hi,
I await news from you.
Many thanks

mkad2020
Posts: 4
Joined: Sun 5. Jan 2020, 22:53

Re: Scroll not working

Postby mkad2020 » Sat 1. Feb 2020, 10:34

Hello,
Any news from the support regarding the issue?
Thank you

wacom5
Posts: 954
Joined: Tue 8. Aug 2017, 14:35

Re: Scroll not working

Postby wacom5 » Mon 3. Feb 2020, 09:16

The driver team was also able to reproduce the issue. It will be fixed in a future update - not sure when.
Need immediate help? Contact our Support: https://support.wacom.com


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