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Mac - not possible to disable touch

Everything related to drivers
caesars
Posts: 2
Joined: Sat 11. Jan 2020, 19:27

Mac - not possible to disable touch

Postby caesars » Sat 11. Jan 2020, 19:33

anyone solved this problem? I have a new MacBook Pro with Catalina , a Wacom Cintiq Pro 13" , I reset my laptop and the same problem ! anyone can help me ?

caesars
Posts: 2
Joined: Sat 11. Jan 2020, 19:27

Cintiq pro 13 - Mac Catalina pen stops working, touch issues

Postby caesars » Sat 11. Jan 2020, 19:44

I have a MacBook Pro 2018 with Touch Bar , I reset everything and I did a clear installation of Catalina ,
I have a Cintiq Pro 13", I connect directly to my laptop via usb-c, I updated to the lasted drivers and the touch is always active, so is impossible working on it.
so I deleted the new drivers and installed the old drivers, now seems better but a lot of times the pen stop working or the touch remain still active again ( also if is deactivated )
when the pen stop working ( while I'm using it, ) I go to the Wacom software and say that can't find the tablet. I wrote a lot of time of Wacom assistance and They told me that with the last updated is all good, but I can find a lot of people with my problem online...anyone have some suggestion ?
I use the tablet for working.
Dany

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Mac - Cintiq pro 13 - touch issues always active

Postby wacom5 » Mon 13. Jan 2020, 08:10

caesars wrote:I have a MacBook Pro 2018 with Touch Bar , I reset everything and I did a clear installation of Catalina ,
I have a Cintiq Pro 13", I connect directly to my laptop via usb-c, I updated to the lasted drivers and the touch is always active, so is impossible working on it.
so I deleted the new drivers and installed the old drivers, now seems better but a lot of times the pen stop working or the touch remain still active again ( also if is deactivated )
when the pen stop working ( while I'm using it, ) I go to the Wacom software and say that can't find the tablet. I wrote a lot of time of Wacom assistance and They told me that with the last updated is all good, but I can find a lot of people with my problem online...anyone have some suggestion ?
I use the tablet for working.
Dany

Hi, this issue should have been fixed with the latest Mac driver - https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.38.html
Please follow the steps here and reinstall the latest driver. https://www.wacom.com/en-de/support?guideId=002-235
Need immediate help? Contact our Support: https://support.wacom.com

Yukuka
Posts: 1
Joined: Tue 14. Jan 2020, 09:48

Touch wan`t switch off (Cintiq 16 pro, catalina 10.15.2)

Postby Yukuka » Tue 14. Jan 2020, 17:14

I updated the system and now touch sensor always on. When I press the button - on the screen can be written its on, or off (so button working) but touch always on;( and it's impossible to draw with enabled touch screen(
all drivers are updated (deleted and installed one more time)
please help

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Touch wan`t switch off (Cintiq 16 pro, catalina 10.15.2)

Postby wacom5 » Wed 15. Jan 2020, 08:25

Yukuka wrote:I updated the system and now touch sensor always on. When I press the button - on the screen can be written its on, or off (so button working) but touch always on;( and it's impossible to draw with enabled touch screen(
all drivers are updated (deleted and installed one more time)
please help

Hi,
Welcome to the forum. Please see my reply above and let me know if this helps.
Need immediate help? Contact our Support: https://support.wacom.com

spriggan7
Posts: 3
Joined: Wed 4. Dec 2019, 20:02

Cintiq 16 Pro - unable to turn off touch after latest driver update

Postby spriggan7 » Wed 22. Jan 2020, 16:22

I updated the driver the other day hoping it would fix the problem of my Cintiq 16 pro randomly not working after waking from sleep mode in Mac Catalina. It seemed to work but I was then unable to turn off the touch capabilities. No matter what I toggled, whether it was the button on the tablet or system preferences the touch was always on and constantly interfering with my pen cursor.
Anyone else have this problem or a solution? Thanks!

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 16 Pro - unable to turn off touch after latest driver update

Postby wacom5 » Thu 23. Jan 2020, 07:42

spriggan7 wrote:I updated the driver the other day hoping it would fix the problem of my Cintiq 16 pro randomly not working after waking from sleep mode in Mac Catalina. It seemed to work but I was then unable to turn off the touch capabilities. No matter what I toggled, whether it was the button on the tablet or system preferences the touch was always on and constantly interfering with my pen cursor.
Anyone else have this problem or a solution? Thanks!

Hi, please check my answer above.
Need immediate help? Contact our Support: https://support.wacom.com

NiekGooren
Posts: 1
Joined: Fri 3. Apr 2020, 12:19

Wacom Cintiq Pro 16 Touch stays on even when not enabled

Postby NiekGooren » Fri 3. Apr 2020, 12:22

For some reason my Tablet keeps seeying my fingers as touch even when I turn touch off or on. This makes it impossible to draw. Please help.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq Pro 16 Touch stays on even when not enabled

Postby wacom5 » Mon 6. Apr 2020, 06:21

NiekGooren wrote:For some reason my Tablet keeps seeying my fingers as touch even when I turn touch off or on. This makes it impossible to draw. Please help.

Hi, this issue should have been fixed with the latest Mac driver - https://cdn.wacom.com/u/productsupport/ ... .3.38.html
Please follow the steps here and reinstall the latest driver. https://www.wacom.com/en-de/support?guideId=002-235
Need immediate help? Contact our Support: https://support.wacom.com


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