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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Mac - not possible to disable touch
Mac - not possible to disable touch
anyone solved this problem? I have a new MacBook Pro with Catalina , a Wacom Cintiq Pro 13" , I reset my laptop and the same problem ! anyone can help me ?
Cintiq pro 13 - Mac Catalina pen stops working, touch issues
I have a MacBook Pro 2018 with Touch Bar , I reset everything and I did a clear installation of Catalina ,
I have a Cintiq Pro 13", I connect directly to my laptop via usb-c, I updated to the lasted drivers and the touch is always active, so is impossible working on it.
so I deleted the new drivers and installed the old drivers, now seems better but a lot of times the pen stop working or the touch remain still active again ( also if is deactivated )
when the pen stop working ( while I'm using it, ) I go to the Wacom software and say that can't find the tablet. I wrote a lot of time of Wacom assistance and They told me that with the last updated is all good, but I can find a lot of people with my problem online...anyone have some suggestion ?
I use the tablet for working.
Dany
I have a Cintiq Pro 13", I connect directly to my laptop via usb-c, I updated to the lasted drivers and the touch is always active, so is impossible working on it.
so I deleted the new drivers and installed the old drivers, now seems better but a lot of times the pen stop working or the touch remain still active again ( also if is deactivated )
when the pen stop working ( while I'm using it, ) I go to the Wacom software and say that can't find the tablet. I wrote a lot of time of Wacom assistance and They told me that with the last updated is all good, but I can find a lot of people with my problem online...anyone have some suggestion ?
I use the tablet for working.
Dany
Mac - Cintiq pro 13 - touch issues always active
caesars wrote:I have a MacBook Pro 2018 with Touch Bar , I reset everything and I did a clear installation of Catalina ,
I have a Cintiq Pro 13", I connect directly to my laptop via usb-c, I updated to the lasted drivers and the touch is always active, so is impossible working on it.
so I deleted the new drivers and installed the old drivers, now seems better but a lot of times the pen stop working or the touch remain still active again ( also if is deactivated )
when the pen stop working ( while I'm using it, ) I go to the Wacom software and say that can't find the tablet. I wrote a lot of time of Wacom assistance and They told me that with the last updated is all good, but I can find a lot of people with my problem online...anyone have some suggestion ?
I use the tablet for working.
Dany
Hi, this issue should have been fixed with the latest Mac driver - https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.38.html
Please follow the steps here and reinstall the latest driver. https://www.wacom.com/en-de/support?guideId=002-235
Need immediate help? Contact our Support: https://support.wacom.com
Touch wan`t switch off (Cintiq 16 pro, catalina 10.15.2)
I updated the system and now touch sensor always on. When I press the button - on the screen can be written its on, or off (so button working) but touch always on;( and it's impossible to draw with enabled touch screen(
all drivers are updated (deleted and installed one more time)
please help
all drivers are updated (deleted and installed one more time)
please help
Re: Touch wan`t switch off (Cintiq 16 pro, catalina 10.15.2)
Yukuka wrote:I updated the system and now touch sensor always on. When I press the button - on the screen can be written its on, or off (so button working) but touch always on;( and it's impossible to draw with enabled touch screen(
all drivers are updated (deleted and installed one more time)
please help
Hi,
Welcome to the forum. Please see my reply above and let me know if this helps.
Need immediate help? Contact our Support: https://support.wacom.com
Cintiq 16 Pro - unable to turn off touch after latest driver update
I updated the driver the other day hoping it would fix the problem of my Cintiq 16 pro randomly not working after waking from sleep mode in Mac Catalina. It seemed to work but I was then unable to turn off the touch capabilities. No matter what I toggled, whether it was the button on the tablet or system preferences the touch was always on and constantly interfering with my pen cursor.
Anyone else have this problem or a solution? Thanks!
Anyone else have this problem or a solution? Thanks!
Re: Cintiq 16 Pro - unable to turn off touch after latest driver update
spriggan7 wrote:I updated the driver the other day hoping it would fix the problem of my Cintiq 16 pro randomly not working after waking from sleep mode in Mac Catalina. It seemed to work but I was then unable to turn off the touch capabilities. No matter what I toggled, whether it was the button on the tablet or system preferences the touch was always on and constantly interfering with my pen cursor.
Anyone else have this problem or a solution? Thanks!
Hi, please check my answer above.
Need immediate help? Contact our Support: https://support.wacom.com
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- Posts: 1
- Joined: Fri 3. Apr 2020, 12:19
Wacom Cintiq Pro 16 Touch stays on even when not enabled
For some reason my Tablet keeps seeying my fingers as touch even when I turn touch off or on. This makes it impossible to draw. Please help.
Re: Wacom Cintiq Pro 16 Touch stays on even when not enabled
NiekGooren wrote:For some reason my Tablet keeps seeying my fingers as touch even when I turn touch off or on. This makes it impossible to draw. Please help.
Hi, this issue should have been fixed with the latest Mac driver - https://cdn.wacom.com/u/productsupport/ ... .3.38.html
Please follow the steps here and reinstall the latest driver. https://www.wacom.com/en-de/support?guideId=002-235
Need immediate help? Contact our Support: https://support.wacom.com