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Photoshop 2020 Latency Issues

Everything related to drivers
Gabikkk
Posts: 1
Joined: Wed 15. Jan 2020, 11:09

Photoshop 2020 Latency Issues

Postby Gabikkk » Wed 15. Jan 2020, 20:03

Hi, I’ve got a problem with my Wacom cintiq pro 16, when I’m using Photoshop 2020 I observe the latency especially when I’m drawing, sometimes its even a few seconds, sometimes it works normally then it starts again. This occurs only when Im using photoshop, I’ve updated everything I could but it doesn’t solve the problem, computer has good specification and when I use it without a tablet it works well using the same programs and the same files, has anybody experienced such a situation? Should I send the tablet back? It was bought nearly two years ago, but Ive bought it this year second hand with all original documents, but Im still afraid if I had an option to get it repaired or get new one, hope it will be solved someway

wacom5
Posts: 902
Joined: Tue 8. Aug 2017, 14:35

Photoshop 2020 Latency Issues

Postby wacom5 » Thu 16. Jan 2020, 08:27

Gabikkk wrote:Hi, I’ve got a problem with my Wacom cintiq pro 16, when I’m using Photoshop 2020 I observe the latency especially when I’m drawing, sometimes its even a few seconds, sometimes it works normally then it starts again. This occurs only when Im using photoshop, I’ve updated everything I could but it doesn’t solve the problem, computer has good specification and when I use it without a tablet it works well using the same programs and the same files, has anybody experienced such a situation? Should I send the tablet back? It was bought nearly two years ago, but Ive bought it this year second hand with all original documents, but Im still afraid if I had an option to get it repaired or get new one, hope it will be solved someway

Sounds more like you have performance issues with Photoshop. Please see here:
https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html
https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html
Need immediate help? Contact our Support: https://support.wacom.com


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