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Wacom Feel Driver Uninstallable on Samsung Notebook 9 Pro (NP940X5N-X01US)

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marchhappy
Posts: 2
Joined: Wed 8. Apr 2020, 08:48

Wacom Feel Driver Uninstallable on Samsung Notebook 9 Pro (NP940X5N-X01US)

Postby marchhappy » Wed 8. Apr 2020, 08:58

It has hardware ID ACPI\WCOM0033. But running the Wacom Feel driver installer would show "A supported tablet was not found on the system". The inf file inside Wacom Feel driver doesn't include this ID, and forcing device manager to load extracted driver also won't work.

Only with Wacom drivers can I set the functionality of stylus with side button.

wacom5
Posts: 1051
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Feel Driver Uninstallable on Samsung Notebook 9 Pro (NP940X5N-X01US)

Postby wacom5 » Tue 14. Apr 2020, 08:29

The Samsung Notebook uses a Wacom EMR Digitizer - similar to the Galaxy Note devices. The driver you are trying to install is not meant for this hardware. This driver is for AES based devices. These are different technologies.
If you want to change the button settings you need to check with Samsung. See: https://us.community.samsung.com/t5/Computers/Is-there-any-way-to-change-the-functionality-of-the-S-Pen-Button/m-p/361105#M130
Need immediate help? Contact our Support: https://support.wacom.com

marchhappy
Posts: 2
Joined: Wed 8. Apr 2020, 08:48

Re: Wacom Feel Driver Uninstallable on Samsung Notebook 9 Pro (NP940X5N-X01US)

Postby marchhappy » Wed 29. Apr 2020, 09:36

Get it. So why would normal wacom tablet drivers fail? Autodesk Sketchbook UWP doesn't have the ability to set pressure curve and there seems to be no softwares able to reset it. I have tried Black Ink's Curve Tool but it still requires a Wacom driver.

wacom5
Posts: 1051
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Feel Driver Uninstallable on Samsung Notebook 9 Pro (NP940X5N-X01US)

Postby wacom5 » Tue 5. May 2020, 09:50

The Wacom driver is giving you an error message because it's not finding any compatible hardware. We don't know exactly how Samsung is implementing the pen function with the OS but they are not using our Wacom driver for Wacom branded products.
If you have any questions, it's better to address with Samsung directly.
Need immediate help? Contact our Support: https://support.wacom.com


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