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Any type of configuration does not launch (expresskeys; touch; pen;)

Posted: Mon 15. Jun 2020, 16:12
by Defeat
Hey there,

as the title says, everytime i try to open those options from the wacom desktop center it crashes, without any excuse, i've reinstalled the drivers numerous times, and nothing, everything else works fine though, pen sensitivity, touch, expresskeys, but i need to configurate the expresskeys and take out that annoying window that appears everytime you press one, it's so useless.


many thanks in advance!

Re: Any type of configuration does not launch (expresskeys; touch; pen;)

Posted: Tue 16. Jun 2020, 07:16
by wacom5
Hello,
Can you clarify which Operating System, Driver version and device you are using?
Is there an error message you can see?
From the Wacom Desktop Center, select "Support" then "Driver check" and follow the prompted steps to see if there is an issue with the driver.
Also, make sure you have the latest driver installed - https://www.wacom.com/support/product-support/drivers

Re: Any type of configuration does not launch (expresskeys; touch; pen;)

Posted: Tue 30. Jun 2020, 14:47
by Defeat
hello there,
i'm operating a windows 10 pc, My wacom is an intuos comic cth-490 which i updated yesterday "6.3.40-2"
still having the same issue though, no message whatsoever, just opens on the task bar, and immediately closes.
lastly, i've checked the drivers and it says everything is ok every time i've done it.

thank you for the response, hopefully you can help me.

Re: Any type of configuration does not launch (expresskeys; touch; pen;)

Posted: Wed 1. Jul 2020, 08:59
by wacom5
Can you please contact our support for further assistance - https://www.wacom.com/support/contact-support