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[Windows] Stuck modifier key issue

Everything related to drivers
ClessAurion
Posts: 3
Joined: Sun 14. Jun 2020, 05:17

[Windows] Stuck modifier key issue

Postby ClessAurion » Mon 6. Jul 2020, 02:43

Using windows 10 here. The issue got WAY worse with the last driver update.
Pretty much making the express key not worth the cost (since the price was quite high to begin with) since pressing 2 buttons at the same time forces me to restart the whole service and thus, making me restart all running programs (since they will lose pressure sensitivity).

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: [Windows] Stuck modifier key issue

Postby wacom5 » Mon 6. Jul 2020, 08:43

Hi,
The previous topic was related to a Mac issue. You are having this issue on Windows so I'm sure it is not the same.
Can you please check with the support team directly to have a deeper diagnose of your issue?
https://www.wacom.com/support/contact-support
If this is a hardware issue then they need to provide a solution. On the other hand, if this is software related, we need logs and driver files to report to the driver team.
Need immediate help? Contact our Support: https://support.wacom.com


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