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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Wacom Bamboo Driver Issues (surprise!)

Everything related to drivers
Packmaster
Posts: 2
Joined: Fri 14. Aug 2020, 15:51

Wacom Bamboo Driver Issues (surprise!)

Postby Packmaster » Fri 14. Aug 2020, 18:45

Tablet: Bamboo Fun CTE-450
OS: Windows 10
Driver: Driver 5.2.5-5a (not working)

I've used my trusty old Bamboo on this computer for years now successfully. A while ago I got a Lenovo Thinkvision touch screen, which I installed and uninstalled eventually - at first I thought that might've been the issue, but now I'm starting to suspect the new Windows update messed it up.

I uninstalled everything, wiped my whole computer clean of any tablet products or drivers, but once I tried re-installing the Bamboo Fun drivers from Wacom's site they are no longer working. The tablet itself works, including pressure sensitivity, but trying to open any tablet preference .exes results in "Error! There is a problem with your tablet driver. Please reboot your system. If the problem persists reinstall or update the driver." I need to get the preferences open to be able to work. I have also occasionally got the error that states that there is no tablet recognized. Currently I only get this error.

I somehow feel like the driver is actually the wrong one. The icons on tablet preferences and other .exes are not the same ones I had before I had to reinstall for the first time, but according to the driver site they have not been updated since 2011. (Last time I downloaded the drivers was about three years ago)

- I have uninstalled drivers multiple times, with restarting my computer inbetween
- And yes, I have killed all files I could dig up & cleaned up device manager from HiD/USB/Wacom files
- I have tried other drivers (see below)
- I have tried both front & back USB ports, no difference
- Tablet works - pen works - and most of the time I can use pressure
- PC thinks tablet is a mouse (because the drivers are messing up)
- Disabling Windows Ink has been attempted but had no effect

I also tried to download the drivers for CTH-661 (Driver 5.3.5-3), and they work perfectly for CTE-450 except for one, very annoying bit - going to disable Windows Ink from tablet preferences completely stops the tablet from working. If I use my mouse to tick the box back on again, the tablet works again. Workaround for this would work the best imo. I also have the bigger Bamboo Fun (650) just in case my smaller one breaks, so I can attempt to fiddle around and see if drivers work on the other and not the other one.

It's extremely important to get it back working as I do my work with my Bamboos. Thanks in advance.

wacom5
Posts: 1468
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Bamboo Driver Issues (surprise!)

Postby wacom5 » Thu 20. Aug 2020, 08:54

That driver is the last one to officially support your tablet so you have installed the correct one. It was not made for Windows 10 so as Windows evolves issues may appear.
You may try running the driver in compatibility mode: https://support.microsoft.com/en-us/help/15078/windows-10-make-older-apps-or-programs-compatible
Need immediate help? Contact our Support: https://support.wacom.com

Zealot
Posts: 3
Joined: Fri 16. Apr 2021, 08:48

Re: Wacom Bamboo Driver Issues (surprise!)

Postby Zealot » Fri 16. Apr 2021, 09:40

Hi, same problem here.
Tried to run it with the compatibility module as well. Didnt work.
When I try to launch the settings it says the driver has a problem and that I should reboot or update it.
Then later another prompt stating that the driver is not starting (no shit).
No other work around?

Zealot
Posts: 3
Joined: Fri 16. Apr 2021, 08:48

Re: Wacom Bamboo Driver Issues (surprise!)

Postby Zealot » Fri 16. Apr 2021, 09:46

The problem isn't that the driver can't be installed, it's that once it is, it's not loading properly.
Apparently, this is what happens when Windows 10 tries to load the driver:

DeviceInstanceId HID\WACOMVIRTUALHID&Col03\1&2d595ca7&4&0002
DriverName oem87.inf
ClassGuid {4d36e96f-e325-11ce-bfc1-08002be10318}
ServiceName mouhid
LowerFilters
UpperFilters wacommousefilter
Problem 0x27
Status 0xc0000034

Packmaster
Posts: 2
Joined: Fri 14. Aug 2020, 15:51

Re: Wacom Bamboo Driver Issues (surprise!)

Postby Packmaster » Thu 20. May 2021, 03:24

Hey Zealot!
Logging back to note that some regular restarts fixed the thing, since the tablet started working after a while without any clear reason why. Your suggested idea about loading properly might be correct, and it just started working because Windows 10 decided the stars are aligned. For anyone having the same issue, just give it a few days and attempt every now and then.

Using the newest available drivers currently and they work fine.

For anyone curious stumbling upon this, Lenovo does not work at the same time with Wacom at all. Though Huion seems to work fine as long as DLL's are swapped if the tablets are used in the same sitting.


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