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Big Issues for Drivers after 6.3.37-3

Posted: Tue 3. Nov 2020, 20:41
by wacomanim
Hello,

I have noticed a big loss of quality in the applications that I use with all the updates above 6.3.37-3. Lines suddenly appear when you draw. To my knowledge, only the 6.3.37-3 update does not have this problem. But as a result, I am unable to benefit from the latest features.

Please do something about it.

Cintiq companion 2/windows 10/ opentoonz software used.
https://ibb.co/Rb3FnDy

Re: Big Issues for Drivers after 6.3.37-3

Posted: Thu 12. Nov 2020, 08:50
by wacom5
Can you report this to the customer support team in more detail?

Re: Big Issues for Drivers after 6.3.37-3

Posted: Tue 15. Dec 2020, 01:54
by wacomanim
1- I have not been guaranteed for a long time, is this a problem ?

2- If not, should I contact English or French support, my nationality ?

Re: Big Issues for Drivers after 6.3.37-3

Posted: Tue 15. Dec 2020, 15:22
by wacom5
1- if this is software related (which it looks like it is) it makes no difference what your warranty is. This is only relevant in case there is a hardware issue and your device needs to be repaired.
2- We support both Languages so you are free to choose which ever you prefer.