Hi, I receive repeated error then try to install latest (6.3.41-1) drivers for Intuos Pro on my HP ZBook x2 G4 (win10 20H2 19042.685)
During installation screen becomes BSOD with error 00xc0000225 and OS becomes unbootable (!)
I can resolve this error only in recovery mode performing delete command with CMD for some dlls (wacommt.dll etc) in c:\windows\syswow64 and system32 folders and perform system restore to previous point
I tried to update 3 times with same results (BSOD)
All firmware and software on HP are latest available versions.
6.3.39-1 Driver Installed and works fine.
Please help,
Thanks!
News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
BSOD after attempt to install 6.3.41-1
Re: BSOD after attempt to install 6.3.41-1
Hi,
You need to contact the Customer Support team. I cannot help you from here.
You need to contact the Customer Support team. I cannot help you from here.
Need immediate help? Contact our Support: https://support.wacom.com