Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

Art Pen rotation issue

Everything related to drivers
Renart84
Posts: 2
Joined: Mon 4. Jan 2021, 04:51

Art Pen rotation issue

Postby Renart84 » Mon 4. Jan 2021, 04:58

Hello,

I have this brand new Wacom Cintiq 16.
With latest driver and all working perfectly expect the Rotation feature of the art pen creating this kind of issue:

https://imgur.com/a/sZBsctq

When doing big and fast strokes (even slow sometimes), the orientation is reversed in the middle of the strokes.
When doing the same gesture with the intuos, it works perfectly.

Any way to fix it?

Thank you.

wacom5
Posts: 1336
Joined: Tue 8. Aug 2017, 14:35

Re: Art Pen rotation issue

Postby wacom5 » Tue 5. Jan 2021, 12:03

Do both Tablets have the same settings for the Pen?
Back up your settings and reset them and check if the issue still happens.
Need immediate help? Contact our Support: https://support.wacom.com

Renart84
Posts: 2
Joined: Mon 4. Jan 2021, 04:51

Re: Art Pen rotation issue

Postby Renart84 » Tue 5. Jan 2021, 16:08

Thank you for your reply.
Unfortunately backing up the settings and reseting everything doesnt solve the issue.

The same settings for the pen are applied on both tablets but the Cintiq still rotates the brush when the strokes are a little too fast. On the Intuos it works perfectly.

wacom5
Posts: 1336
Joined: Tue 8. Aug 2017, 14:35

Re: Art Pen rotation issue

Postby wacom5 » Tue 19. Jan 2021, 13:40

Sorry for the late reply. Can you please contact the support team if you haven't already? We will need to collect some more data and check this internally.
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Drivers”