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cintiq 24hd driver problem

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aistroz
Posts: 2
Joined: Wed 17. Feb 2021, 17:27

cintiq 24hd driver problem

Postby aistroz » Wed 17. Feb 2021, 17:35

Hi I have an question

I'm working on a wacom cintiq 24hd.
When I switch the power on/off from my cintiq my pc cant find the wacom driver any more. (i installed the latest driver)
But when i'm rebooting my pc the driver works again.

do you have a solution for this problem?

wacom5
Posts: 1336
Joined: Tue 8. Aug 2017, 14:35

Re: cintiq 24hd driver problem

Postby wacom5 » Thu 18. Feb 2021, 08:23

Hi,
Which operating system are you using?
When the issue happens, can you open the Wacom Desktop Center, click on Support and launch the Driver check?
Need immediate help? Contact our Support: https://support.wacom.com

aistroz
Posts: 2
Joined: Wed 17. Feb 2021, 17:27

Re: cintiq 24hd driver problem

Postby aistroz » Thu 18. Feb 2021, 16:53

Im using a windows 10 home edition.
When I click on support and launch the driver check he doesnt identify any problems.
And when i click on diagnostic data he says no device connected


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