Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

3ds Max freezes after rendering on Intuos Pro L PTH860

Everything related to drivers
sailor
Posts: 4
Joined: Tue 30. Mar 2021, 07:52

3ds Max freezes after rendering on Intuos Pro L PTH860

Postby sailor » Tue 30. Mar 2021, 08:25

Hi,

I use Intuo Pro tablet with 3DS Max and ran into some issues starting last month or so, it was working fine until then. I was using 3 years old computer and Max freezes after rendering process all of sudden, thought it was the old computer causing the freeze cuz of long usage. So then, I bought a brand new computer, plugged in this Intuo pro, installed Max2021 and Corona renderer. I thought there is no more same issue but I'm still getting the exact same issue on a different brand new machine.

Now, I suspect it is this Wacom Intuos pro. When I launch Max touch gesture becomes unstable, its pen works sometime but not always. I click the close button of a window and nothing happens, it doesn't respond. Worst scenario, I can't save rendering images after rendering process completes in Corona render because it freezes. The rendering process sometime takes long time to complete. The only option is the End task button in Task manager window.

I had some minor issues with Intuos before but this time is way worse, think it got a lot more unstable. It often stops working so then have to re launch the driver every time. My OS is Windows 10 pro and home. Please help.

wacom5
Posts: 1374
Joined: Tue 8. Aug 2017, 14:35

Re: 3ds Max freezes after rendering on Intuos Pro L PTH860

Postby wacom5 » Thu 15. Apr 2021, 09:22

Does the freeze also occur if you unplug/disconnect the tablet.
Need immediate help? Contact our Support: https://support.wacom.com

sailor
Posts: 4
Joined: Tue 30. Mar 2021, 07:52

Re: 3ds Max freezes after rendering on Intuos Pro L PTH860

Postby sailor » Thu 15. Apr 2021, 10:04

I didn't get a chance to try rendering with the tablet unplugged but soon have to render some 3D scenes, will let you know.

sailor
Posts: 4
Joined: Tue 30. Mar 2021, 07:52

Re: 3ds Max freezes after rendering on Intuos Pro L PTH860

Postby sailor » Mon 19. Apr 2021, 03:06

The following link is another post regarding this issue,
https://forum.corona-renderer.com/index ... icseen#new

It did freeze even I disconnected the tablet. I'm hoping the recent Windows update fixes this issue.

wacom5
Posts: 1374
Joined: Tue 8. Aug 2017, 14:35

Re: 3ds Max freezes after rendering on Intuos Pro L PTH860

Postby wacom5 » Wed 21. Apr 2021, 06:19

Well, it doesn't look like this is caused by the tablet or the driver at least.
Need immediate help? Contact our Support: https://support.wacom.com

sailor
Posts: 4
Joined: Tue 30. Mar 2021, 07:52

Re: 3ds Max freezes after rendering on Intuos Pro L PTH860

Postby sailor » Wed 21. Apr 2021, 08:14

I definitely thought the tablet was a culprit, my bad. will look for more info.


Return to “Drivers”