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Canvas flickers in photoshop while zooming with the scroll wheel

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ThomasK
Posts: 13
Joined: Sat 23. Mar 2019, 12:57

Canvas flickers in photoshop while zooming with the scroll wheel

Postby ThomasK » Wed 21. Sep 2022, 11:43

Hi
All of a sudden zooming using the scroll wheel on the Wacom EK remote makes the canvas flicker while zooming. It works fine in Illustrator. Zooming using the mouse or keyboard shortcuts work fine.

I'm running Mac os 12.6 on a Mac Studio.
Photoshop 23.5.1 (appeared while on on 23.5)
Wacom driver: 6.3.46-2

wacom5
Posts: 1606
Joined: Tue 8. Aug 2017, 14:35

Re: Canvas flickers in photoshop while zooming with the scroll wheel

Postby wacom5 » Wed 21. Sep 2022, 15:30

Hi,
Are you using the Express View option in the Wacom Tablet Properties?
Did a little research and seems that a user was able to find a connection between this feature and an interference with Photoshop.
For reference: https://www.reddit.com/r/wacom/comments ... photoshop/
Need immediate help? Contact our Support: https://support.wacom.com

ThomasK
Posts: 13
Joined: Sat 23. Mar 2019, 12:57

Re: Canvas flickers in photoshop while zooming with the scroll wheel

Postby ThomasK » Fri 23. Sep 2022, 08:35

Where is this setting? I can't seem to find it. I also came across this, but since I could not find the setting, nor had the exact same issue (as far as I know) I assumed this wasn't the correct solution.

I did reinstall the driver and reboot the computer with no luck. I did find out that sliding the zoom-slider under the navigation panel with the mouse, would make the problem go away some times. The only work around that seemed to work was holding the short cut for the hand tool. That seemed to lock the canvas in place while using the scroll wheel. However, I decided to leave the computer turned off over night and now it seems to have fixed it self.

I still would like to know where this setting is, in case the problem should pop up again.

wacom5
Posts: 1606
Joined: Tue 8. Aug 2017, 14:35

Re: Canvas flickers in photoshop while zooming with the scroll wheel

Postby wacom5 » Mon 26. Sep 2022, 06:47

Oh sorry, you are using the ExpressKey Remote so the settings are slightly different.
Please check the manual page here to deactivate the settings view and see if that helps.
http://101.wacom.com/UserHelp/en/SettingsView_EKR.htm
If you are still having this issue, please open a support ticket so we can take a deeper look. I would also recommend reporting this to Adobe since it only happens Photoshop specifically.
Need immediate help? Contact our Support: https://support.wacom.com

ThomasK
Posts: 13
Joined: Sat 23. Mar 2019, 12:57

Re: Canvas flickers in photoshop while zooming with the scroll wheel

Postby ThomasK » Mon 26. Sep 2022, 08:07

Great, thanks!

If this problem pops up again, I'll deselect that setting. If that doesn't help, I'll make a support ticket. I did make a similar thread at Adobe and will follow up on that one as well, should the problem return.


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