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New 6.4.0-8 drivers not allowing preferences backup

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DV2FOX
Posts: 2
Joined: Wed 28. Sep 2022, 21:29

New 6.4.0-8 drivers not allowing preferences backup

Postby DV2FOX » Wed 28. Sep 2022, 21:32

BEFORE this new version of today i could simply install my driver and use the "Restore Backup" (or similar) option to quickly import my tablet settings after formatting my PC

Good thing i am still keeping the previous version's installer!.. Because the new version DOES NOT HAVE SUCH RESTORE FEATURE ANYMORE!!!

Where is it?...

wacom4
Posts: 196
Joined: Tue 29. Nov 2016, 09:49

Re: New 6.4.0-8 drivers not allowing backup

Postby wacom4 » Fri 30. Sep 2022, 07:17

Thanks for notifying!
Please see https://support.wacom.com/hc/en-us/arti ... ion-6-4-0- for the description on how to get to the preferences backup and restore.

DV2FOX
Posts: 2
Joined: Wed 28. Sep 2022, 21:29

Re: New 6.4.0-8 drivers not allowing backup

Postby DV2FOX » Fri 30. Sep 2022, 08:43

While this is a nice temporal walkwaround fix, the direct link to such feature in the main app itself should've been there from the very beginning, as people might be wondering where the hell is it at, saving them from writting bug/tech support topics about it here and on Reddit.

But also include it in a sub-section in Windows' Start -> All programs->Wacom Tablet-> "Restore app here"

I'll be waiting for a new version with both access methods mentioned above. Until then back to the previous version.

IF SOMETHING WORKS DO NOT TRY TO FIX IT

xurDigital
Posts: 1
Joined: Tue 4. Oct 2022, 23:13

Re: New 6.4.0-8 drivers not allowing backup

Postby xurDigital » Tue 4. Oct 2022, 23:18

Thank you, wacom4: That's a perfectly adequate workaround. As infrequently as one backs up/restores, I don't see how it could be a burden to invoke a second app.

DustyShinigami
Posts: 1
Joined: Thu 6. Oct 2022, 16:15

Import/Export Preferences

Postby DustyShinigami » Thu 6. Oct 2022, 16:17

Hi. New member here. Set up this account to ask this question.

Since updating to the latest drivers for my Wacom Cintiq 16, I've noticed there doesn't appear to be an option to import/export user/control preferences in the Wacom Centre. Can this still be done? And if so, how? I really need this feature for when I'm taking and using my other Wacom tablets between computers.

Thanks

wacom5
Posts: 1605
Joined: Tue 8. Aug 2017, 14:35

Re: Import/Export Preferences

Postby wacom5 » Fri 7. Oct 2022, 06:41

DustyShinigami wrote:Hi. New member here. Set up this account to ask this question.

Since updating to the latest drivers for my Wacom Cintiq 16, I've noticed there doesn't appear to be an option to import/export user/control preferences in the Wacom Centre. Can this still be done? And if so, how? I really need this feature for when I'm taking and using my other Wacom tablets between computers.

Thanks


Hi, welcome to the forum.
I have merged your thread into the existing one. Please see the FAQ below.

wacom4 wrote:Please see https://support.wacom.com/hc/en-us/articles/9216314174743-How-do-I-backup-or-restore-my-settings-with-driver-version-6-4-0- for the description on how to get to the preferences backup and restore.
Need immediate help? Contact our Support: https://support.wacom.com


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