New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

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Cintiq Companion 2 - Dead screen

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Kurihiri
Posts: 2
Joined: Wed 11. Oct 2017, 19:31

Cintiq Companion 2 - Dead screen

Postby Kurihiri » Wed 11. Oct 2017, 19:39

Hello,

I'm having some trouble with my Cintiq companion 2. The screen has remained black no matter what I try.

The screen died while I was drawing and I haven't been able to get it working again. Companion is working? (fan is working) but there is no display on the screen, just black.

I tried everything and need help.

Thank you in advance.

wacom1
Posts: 616
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Companion 2 - Dead screen

Postby wacom1 » Thu 12. Oct 2017, 06:25

Best option is attaching an external screen. If that works, you can backup your data and control Windows display settings, brightness, re-install the graphics driver etc. If the internal display stopped working, the unit needs repair.


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