Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Update Android from Jelly Bean on Cintiq Companion Hybrid

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
LordBlackwood
Posts: 1
Joined: Thu 13. Sep 2018, 21:02

Update Android from Jelly Bean on Cintiq Companion Hybrid

Postby LordBlackwood » Thu 13. Sep 2018, 21:14

Hey, I know there is pretty much no chance of a positive answer here but I feel like I need to make a try of it. I'm desperate to get some use out of my Cintiq Companion Hybrid. As those of you with the tablet will know (there are literally DOZENS of us), the tablet was released with Android 4.2 (Jelly Bean) and then never saw another update (barring a small firmware update a little later). Support for the device seems to have evaporated completely.

So as time has gone on Android apps have left the Hybrid in the dust, making it little more than a very expensive paperweight. The thing is, TV Paint have made the android version of their animation software completely free. This is the full, pro, nearly £1000 version of their software practically built with the Hybrid in mind. However, the software only works on Android 5.0.

Wacom, anybody, I'm desperate to get this tablet to Android 5.0. It winds me up to see so much wasted potential just sitting there. I will pay, call it an "extended support package". I know there probably isn't much in it for the company but this product really needs some love.

Thanks for reading.

wacom5
Posts: 224
Joined: Tue 8. Aug 2017, 14:35

Re: Update Android from Jelly Bean on Cintiq Companion Hybrid

Postby wacom5 » Fri 14. Sep 2018, 13:08

Thanks a lot for your feedback. We will pass this along to our product managers to be taken into account.
Unfortunately, we can't promise anything regarding this.

Myuuu07
Posts: 1
Joined: Wed 26. Sep 2018, 09:02

Re: Update Android from Jelly Bean on Cintiq Companion Hybrid

Postby Myuuu07 » Wed 26. Sep 2018, 09:09

Hey, I have exactly the same complaint!

The Cintiq Companion Hybrid was really cool when I bought it, but now, as no update and support exists for this tablet, it's not possible to install many many software. For example, I just rollback my tablet to default settings, and now, I can't reinstall sketchbooks app because the Android version is too lowest :'(

Please, it will be really appreciate by ALL owner of Cintiq Companion Hybrid to have an Android update !!


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