Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom MSP Wacom Link Error

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Fleabane
Posts: 3
Joined: Sat 30. Sep 2017, 18:17

Wacom MSP Wacom Link Error

Postby Fleabane » Sat 30. Sep 2017, 18:23

Hi All

Hope somebody better informed might be able to help or suggest ways I can test to find the fault

I have just bought a Wacom MSP 16 (the i5 version) I am trying to connect to my 2015 MacBook Pro via the Wacom Link

I am using the middle connector on the MSP, whilst my MBP can see the MSP as an input device I get an error on the MSP stating no signal, so I cannot use the MSP in Display mode

Can anyone help me please?

Fingers crossed and thank you

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom MSP Wacom Link Error

Postby wacom4 » Mon 9. Oct 2017, 08:51

Please post more details of your setup - which cable is plugged in where into the Wacom Link?
Could you test with any other computer?
What does the Display setting of your Mac tell you?

Fleabane
Posts: 3
Joined: Sat 30. Sep 2017, 18:17

Re: Wacom MSP Wacom Link Error

Postby Fleabane » Mon 16. Oct 2017, 06:58

It was a faulty Wacom Link, now resolved with a replacement


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