Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

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MSP 16 with external monitor blanks out

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 3
Joined: Thu 15. Nov 2018, 07:11

Re: MSP 16 with external monitor blanks out

Postby impartrobot » Sat 17. Nov 2018, 19:04

Reporting back to say I'm able to mirror my MSP16 on a chromecast connected to my monitor with zero issue, the screen doesn't black out. Chromecast can't extend the desktop and has quite a bit of lag, however. I'm going to buy a miracast dongle and report back here if I can make it work.

Posts: 3
Joined: Thu 15. Nov 2018, 07:11

Re: MSP 16 with external monitor blanks out

Postby impartrobot » Wed 21. Nov 2018, 06:56

Reporting back to say the workaround I thought of works! I bought the ScreenBeamMini2, and connected to it wirelessly with MiraCast, and the screen doesn't black out like it does when I have the USB-c to HDMI. No noticable lag either. YouTube videos get a little blocky/pixelated sometimes, but that's not a big deal to me.

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