Re: MSP 16 with external monitor blanks out
Posted: Mon 27. Jan 2020, 09:58
dmeerpa wrote:wacom5 wrote:This is great information. I will pass it along to the team. Thank you for your patience and for your thorough feedback. Hopefully this will help.
So Wacom5, we are almost 1 year later, what is the status of this still frustrating issue, because in the mean time we are already waiting 3,5 years for a solution ?
Which I personally find totally unacceptable towards your customers who bought the best of the best (at least that's what we thought) !
Maybe Wacom should also explain, why we still should buy Wacom stuff if they are clearly frustrating users and we must not expect a solution ?
We are still not entirely sure about what causes the issue. The hardware tests always confirm the hardware is fine. The team seems to have isolated the issue to the Intel Iris 550 driver and reported the issue to Intel. Updating or rolling back this driver doesn't seem to make much of a difference. Sorry but there isn't much more I can provide.