New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

MSP 13" problems with Pro Pen 2

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Bilboudo
Posts: 28
Joined: Mon 6. Mar 2017, 14:06

MSP 13" problems with Pro Pen 2

Postby Bilboudo » Tue 17. Oct 2017, 08:01

Since the last Wacom drivers update (6.3.25-3) I'm experiencing issues that did not exist before:

- When I navigate in internet using Microsoft Edge, if I press the "right clic" button on the pen within the ME window: before the upgrade, appeared the menu with the various options "save image as", etc...; after the upgrade, as soon as I press the "right clic" button within the Edge window, Edge freezes, and also the Pro Pen 2 (and other Wacom stylus I got) stops to work. After a few of minutes, this freeze situation seems to unlock, sometimes I'm forced to restart the Windows OS, but for sure this is a problem that I haven't before the upgrade.

- Sometimes happens (usually working with Photoshop) that the stylus stops to be detected by the tablet, leaving only the touch input to allow the navigation. The Windows OS restart is required to allow the stylus backs to be detected properly by the tablet.

These are very annoying problems, how can I fix them to back to the previous functionality?
Is it up to the last drivers update, or can I do something else to fix them?

wacom1
Posts: 565
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13" problems with Pro Pen 2

Postby wacom1 » Tue 17. Oct 2017, 08:29

I cannot see such a problem with the driver here. Therefore I suggest to a) reset driver settings (Wacom Desktop Center -> Backup settings) and if no difference b) turn off the 'use Windows Ink' option - if active, Win10 may be looking for 'Penflicks' and try to detect pen gestures, c) uninstall the driver and for the moment install the previous version instead

Bilboudo
Posts: 28
Joined: Mon 6. Mar 2017, 14:06

Re: MSP 13" problems with Pro Pen 2

Postby Bilboudo » Tue 17. Oct 2017, 09:36

Thank you for the quick reply!

As you suggested I've tried to reset the driver settings: this seems to solve the issue in Edge, but given that I work with a lot of express key already settled up with Photoshop, when I load again the setting backup, the problem backs. So I can't understand what or which of my custom settings make the problem with the new driver, and I need to use those settings;

I've tried also to disable "use windows Ink", but there is an unpleasant side effect: in Photoshop CC the Pro Pen 2 lose completely the pressure sensitivity...

So in the end I've solved doing the downgrade to the previous driver.
It's a pity because the new feature of the last driver allowing On Screen Command up to 28 slots was very welcome for me. I really hope to be able to use it in future driver versions where everything works properly.

wacom1
Posts: 565
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13" problems with Pro Pen 2

Postby wacom1 » Tue 17. Oct 2017, 15:05

There is some change with penbutton assignments in the new driver, but that should not affect previously created settings. I am asking the team to check. It might help, if you could send a backup of your settings to customer support.

Bilboudo
Posts: 28
Joined: Mon 6. Mar 2017, 14:06

Re: MSP 13" problems with Pro Pen 2

Postby Bilboudo » Wed 18. Oct 2017, 07:44

Wonderful! Please, could you let me know the right address of the customer support to which send my settings backups?

wacom1
Posts: 565
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13" problems with Pro Pen 2

Postby wacom1 » Thu 26. Oct 2017, 07:25

For contacting support go to http://www.wacom.com/en-de/support/contact-support Use the Online support request and select your country at the bottom of the page.

Bilboudo
Posts: 28
Joined: Mon 6. Mar 2017, 14:06

Re: MSP 13" problems with Pro Pen 2

Postby Bilboudo » Thu 26. Oct 2017, 17:50

Thank you very much!


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