New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Problems MSP 16 and Pen

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
suusvandenakker
Posts: 1
Joined: Sun 22. Oct 2017, 09:28

Problems MSP 16 and Pen

Postby suusvandenakker » Sun 22. Oct 2017, 09:41

Hello, yesterday I bought the MSP 16 (after usin cintiq companion 2). There are a few things that bother me a lot:

If I put pressure on the screen, I feels like I'm pressing a soft LCD-screen: a dark ring round my pen tip (hard to explain). It follows the pen as I am drawing and it' really annoying.

Second thing: The pro pen 2 respond is not good. I have to press very hard to click buttons. Also not able to select text with the pen and right click by pressing longer on the screen often doesn't work.

I hope you can halp me out with this, otherwise I'm afraid I have to bring it back :-(

wacom1
Posts: 566
Joined: Tue 29. Nov 2016, 09:46

Re: Problems MSP 16 and Pen

Postby wacom1 » Mon 23. Oct 2017, 06:56

You shouldn't have to press very hard on the tablet. Perhaps soemthing is not ok with the pen or installation. - Open Wacom Desktop Center - > backup settings -> reset settings (just to be sure we have default driver settings). Then go to pen settings, test pentip and eraser. You can also check pen pressure in About -> diagnose. It is possible to 'configure' the pen tip feel and reduce the penclick pressure threshold, but normally that should not be needed.


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