Customer Support:

Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here:

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues: ... ListPage-1

Please register our products on
How do I register my Wacom device?:

How know solution is a king of Wacom :-)

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Tue 24. Oct 2017, 15:05

How know solution is a king of Wacom :-)

Postby PGInfo » Tue 24. Oct 2017, 15:15


We have such big problem to paralel using a Cintiq21UX and the new one Intuos Pro. We just get as a gift Cintiq21UX. to this time our graphic designer using Intuos Pro as a main tool. After connecting Intuos21UX and calibrating, we lost connect with Intuos. When we install the new one driver, we back Intuos, but we lost calibrating with Cintiqu. Everything is conected to MacBook Pro, where Apple Thunderbolt Display 27" is the main screen, and as a second is Cintiq21UX. Very important thing: the new Intuos has black pen (4th generation), and Cintiq has ther grey one (3rd generation).
MacOSX el Capitan.

When we use system preferences and Wacom Tablet option we don't have option "add the new device"

Help. I know that is drivers conflict, but maybe there is some tricky solution!


Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: How know solution is a king of Wacom :-)

Postby wacom1 » Wed 25. Oct 2017, 09:02

For the new Intuos Pro models from 2017 you need at least driver version 6.3.20. For the Cintiq21 (DTK-2100) the latest driver is 6.3.15. You cannot have both driver installed unfortunately. The pen from DTK-2100 should work on the Intuos Pro.

Return to “Pen Computers”