New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Wacom Mobile Studio Pro 13" side switch problem

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Bilboudo
Posts: 30
Joined: Mon 6. Mar 2017, 14:06

Wacom Mobile Studio Pro 13" side switch problem

Postby Bilboudo » Thu 26. Oct 2017, 17:47

Just today the side switch to turn on/off the MSP started to have a problem: it works properly to turn on/ hard reset the PC, but it doesn't work at all when I want to suspend the PC. I haven't any idea on what could be happened (aside the fact that I've disabled the automatic updates of Windows 10, but I don't think that it could be correlated), but I suppose it's a software issue.

Any idea?

tomatogoatee
Posts: 29
Joined: Wed 18. Jan 2017, 14:21

Re: Wacom Mobile Studio Pro 13" side switch problem

Postby tomatogoatee » Mon 6. Nov 2017, 13:10

Just out of curiosity, in the power settings, the power switch can be be set to 'Do Nothing.' Is it possible that setting got changed? If it hasn't been changed, then try changing it to a different action then back to 'sleep' and see if it starts behaving.

Bilboudo
Posts: 30
Joined: Mon 6. Mar 2017, 14:06

Re: Wacom Mobile Studio Pro 13" side switch problem

Postby Bilboudo » Tue 7. Nov 2017, 08:36

You've got the point! That was exactly the problem! Thank you so much!
I have no idea on how it could be changed without I do anything but... now I have to recall this in future. ^_^


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