Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
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Wacom Mobile Studio Pro 13" side switch problem

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Bilboudo
Posts: 36
Joined: Mon 6. Mar 2017, 14:06

Wacom Mobile Studio Pro 13" side switch problem

Postby Bilboudo » Thu 26. Oct 2017, 17:47

Just today the side switch to turn on/off the MSP started to have a problem: it works properly to turn on/ hard reset the PC, but it doesn't work at all when I want to suspend the PC. I haven't any idea on what could be happened (aside the fact that I've disabled the automatic updates of Windows 10, but I don't think that it could be correlated), but I suppose it's a software issue.

Any idea?

tomatogoatee
Posts: 44
Joined: Wed 18. Jan 2017, 14:21

Re: Wacom Mobile Studio Pro 13" side switch problem

Postby tomatogoatee » Mon 6. Nov 2017, 13:10

Just out of curiosity, in the power settings, the power switch can be be set to 'Do Nothing.' Is it possible that setting got changed? If it hasn't been changed, then try changing it to a different action then back to 'sleep' and see if it starts behaving.

Bilboudo
Posts: 36
Joined: Mon 6. Mar 2017, 14:06

Re: Wacom Mobile Studio Pro 13" side switch problem

Postby Bilboudo » Tue 7. Nov 2017, 08:36

You've got the point! That was exactly the problem! Thank you so much!
I have no idea on how it could be changed without I do anything but... now I have to recall this in future. ^_^


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