Wacom Drivers
March 2018: Updated drivers released version 6.3.29-6 for Win and Mac, supporting the new Cintiq Pro 24/32 products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers


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Registration
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Wacom Mobile Studio Pro 13" side switch problem

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Bilboudo
Posts: 36
Joined: Mon 6. Mar 2017, 14:06

Wacom Mobile Studio Pro 13" side switch problem

Postby Bilboudo » Thu 26. Oct 2017, 17:47

Just today the side switch to turn on/off the MSP started to have a problem: it works properly to turn on/ hard reset the PC, but it doesn't work at all when I want to suspend the PC. I haven't any idea on what could be happened (aside the fact that I've disabled the automatic updates of Windows 10, but I don't think that it could be correlated), but I suppose it's a software issue.

Any idea?

tomatogoatee
Posts: 39
Joined: Wed 18. Jan 2017, 14:21

Re: Wacom Mobile Studio Pro 13" side switch problem

Postby tomatogoatee » Mon 6. Nov 2017, 13:10

Just out of curiosity, in the power settings, the power switch can be be set to 'Do Nothing.' Is it possible that setting got changed? If it hasn't been changed, then try changing it to a different action then back to 'sleep' and see if it starts behaving.

Bilboudo
Posts: 36
Joined: Mon 6. Mar 2017, 14:06

Re: Wacom Mobile Studio Pro 13" side switch problem

Postby Bilboudo » Tue 7. Nov 2017, 08:36

You've got the point! That was exactly the problem! Thank you so much!
I have no idea on how it could be changed without I do anything but... now I have to recall this in future. ^_^


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