Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Mobile Studio Pro 16 - link adapter - pen not working

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 6
Joined: Thu 2. Mar 2017, 08:54

Mobile Studio Pro 16 - link adapter - pen not working

Postby Masterchief » Fri 3. Nov 2017, 22:34

I bought the wacom link adapter to connect my mobile studio pro to my Desktop workstation and use
it as a third monitor to draw on.
I have two monitors connected to my GTX 980ti already and plugged in the link adapter into the third display port. I am using
a mini-display port to display port cable from the adapter to my graphics card. The adapter is also connected to my
PC with the USB cable.
The MSP is recognized by my workstation (Windows 7 64bit) and runs fine as third screen with 4k resolution.
But the pen is not working. I tried duplicating my desktop to the wacom in all variation, but cannot get the pen to work.

What could be the issue here?

Posts: 1
Joined: Mon 18. Dec 2017, 19:48

Re: Mobile Studio Pro 16 - link adapter - pen not working

Postby miroart » Mon 18. Dec 2017, 19:51

Hey man, just to let you know i had the same issues, what i have to do, is two things, one, is to be sure that the usb cable works perfectly, and the second, is that you be sure, that you are connecting the usb to a usb 3.0 port, cause for me in 2.0 didnt work, and also i had to buy a new cable, cause i need a larger one, and the one that i had didnt work, and with the new one, and usb 3.0 works perfectly.

Hope that helps!

Return to “Pen Computers”